Applications Support Analyst

Location: Carmel, Indiana or Eagan, Minnesota
Are you passionate about tackling complex issues, providing support for applications, and assisting customers in resolving problems to ensure a positive customer experience? Does the prospect of continual learning and responding to new challenges excite you? If so, read on!

As our Applications Support Analyst, you will join a tight-knit team of curious, inquisitive, and self-motivated individuals. You’ll have a sense of value because what you do affects how MISO keeps the lights on for millions of people! As a vital member of an on-call rotation, you’ll collaborate closely with a dynamic team, contributing to maintenance, upgrades, and enhancements across various applications. Empower yourself to use your skills to your fullest potential that include:

• Executing application troubleshooting and taking action to correct problems encountered
• Testing, debugging, documenting, installing, and monitoring modified and new programs to meet business and compliance requirements
• Using your critical and intuitive thinking to analyze situations, generating multiple options and approaches while considering how the solution may change or impact the organization
• Proactively detect issues before the incident happens
• Presenting and explaining technical information to diverse audiences in a commonly understood way

To be successful as our Applications Support Analyst, some of the technical skills we look for include:

• Knowledge of Unix, Linux, and Windows operating systems
• Knowledge of SQL server or Oracle
• Knowledge of PowerShell or other scripting languages
• Experience troubleshooting, triaging, and being part of a 24x7x365 on-call rotation
• Handling tickets independently and knowing who to contact at the right time with the appropriate questions
• Analytical, technical and communication skills to build collaborative relationships and determine solutions across groups
• Bachelor’s degree in Information Technology or related field, or 4 years of relevant work experience

Some preferred skills include:

• Experience in cloud (Kubernetes and Microsoft Azure) and containerization (Docker) technologies
• Familiarity with Splunk - looking at Splunk logs, writing Splunk queries and creating dashboards
• Familiarity with F5 Big IP

Appropriate level will be determined based upon experience and knowledge.

Dynamic innovation is happening in the electric industry, from digitalizing homes and distributed resources to renewable energy and a constantly evolving grid. MISO manages the electricity superhighway in the Central U.S. and through use of groundbreaking research and sophisticated technology, our highly skilled employees ensure power flows reliably to 45 million Americans. Operating the electricity grid, running a robust energy market, planning for a bright future – it’s what our immensely hardworking and dedicated team does every day.

We are proud to offer #workfromhome options to our employees, and MISO offers a comprehensive benefits package available on your first day of employment.

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