Coordinator, Benefit Design Care-Remote

Lumicera Health Services Powered by Navitus

Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity.

Under direction from the Associate Director, Product Development and Product Development Managers, the Coordinator, Benefit Design Care will be responsible for effective communication with members, pharmacists, and payers on assigned Benefit Design copay assistance programs. This role must accurately gather relevant information for the copay assistance programs. The Coordinator, Benefit Design Care will assist in educating patients, conducting pharmacy outreach, and data entry. This position must be able to collect data, establish facts, draw conclusions, identify, and solve problems. The Benefit Care Coordinator will focus on placing calls with a warm and professional greeting to members and pharmacies.

Is this you? Find out more below!

How do I make an impact on my team?

• Serve as the liaison between the pharmacy and member to provide accurate and effective communication regarding financial assistance options and resources. All efforts aim to offer high touch quality, patient care.
• Identify eligible members, review history, and perform required outreach
• Assist patient with enrollment in manufacturer’s program
• Conduct pharmacy outreach to gather required program information
• Maintain patient database for follow-up, tracking and reporting
• Support Account Management team with client requests
• Compliance with all applicable HIPAA and CMS regulations.
• The employee will act in accordance with all applicable federal and state laws and with the highest ethical standards that we consistently strive to achieve. Thus, legal and ethical compliance is an essential duty of each employee.

What our team expects from you?

• Minimum high school diploma or GED. College or technical college preferred
• One (1) year of work experience required. Experience in a healthcare, business, finance, or insurance related field is preferred.
• Certified CPhT and ExCPT, Medical Assistant, Certified Nursing Assistant, or Licensed Practical Nurse preferred
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Lumicera?

• Hours/Location: Monday - Friday between 8:00am-6:00pm CST, Remote
• Paid Volunteer Hours
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!
• Top of the industry benefits for Health, Dental, and Vision insurance, Flexible Spending Account, Paid Time Off, Eight paid holidays, 401K, Short-term and Long-term disability, College Savings Plan, Paid Parental Leave, Adoption Assistance Program, and Employee Assistance Program