Address
Form of workWhat We Offer:
- Edwin Watts and Cool Clubs are part of the Worldwide Golf family. Worldwide Golf has over 100 stores in 25+ states. We’ve been in business over 50 years and we are still growing!
- Worldwide Golf is one of the largest golf retailers in the world, giving you more opportunities for growth and mobility.
- We offer paid vacation, 401(k) matching, and health benefits with company contribution to the HSA for full-time employees.
- There is no better time to work in the golf industry! All employees receive a strong employee discount and golf-specific training and learning opportunities.
- This role will utilize our patented top of the line club fitting technologies.
- This is a full-time position. If you are looking for part-time positions or other job opportunities, please check our careers page: https://careers.worldwidegolfshops.com/
Job Description:
The Cool Clubs Fitter at Edwin Watts Golf is responsible for promoting and maintaining a store culture that is consistent with Worldwide Golf’s values, including the “Sure No Problem” philosophy, which has made Worldwide Golf what it is today. "Sure No Problem" means putting the customer first, and doing whatever we can to ensure a memorable and positive customer experience. Our Club Fitter is responsible for performing golf club fittings and related assignments for a wide range of players including high handicap customers, better playing amateurs, VIP guests, and tour players. Responsibilities include:
Club Fitting:
- Ownership of all aspects of the club fitting process (customer service, technology, sales, etc.)
- Fit all customers using the good/better/best fitting process and make proper club recommendations
- Accurately document all fitting information in fitting software
Follow Through:
- Remain in contact with customers during the build process when necessary
- Collaborate with builders on fitting/building challenges
- Address customer concerns and resolve them promptly to the customers satisfaction
Order Tracking:
- Fluently understand order tracking system
- Enter all orders and pertinent information into order tracking system upon placing an order
- Provide order updates to customers as needed
- Update system as needed (pick-ups, notes, etc.)
Club Repair:
- Loft and Lie adjustments for customers
- Re-gripping clubs for store customers when able
- Assist build shop with lite club repair when able
Front of House:
- Greet customers who enter the store
- Answer phones and manage personal voicemail box
- Book Fittings and help manage fitting calendar
- Help Customer Service Rep manage pick-up closet
- Assist with general cleanliness of the store
Other Duties:
- Maintain a high level of product and industry knowledge by learning about new technologies and products
- Keep individual desk clean and organized
- Utilize all safety protocols and equipment as set forth by the employee handbook and company policies
Required Job Skills
- Knowledge of golf equipment and shafts
- Understanding of ideal golf ball launch characteristics
- General knowledge of club repair
- Proficient computer skills in the following
- Microsoft Office
- POS Experience
Preferred Job Skills
- Experience with TrackMan or similar launch monitor technology
- Retail sales experience
- Customer service experience
- Excellent time management skills
- Excellent phone etiquette skills
- Ability to work in a team environment
Who We Are:
Edwin Watts and Cool Clubs are part of the Worldwide Golf family, which includes well-renowned golf retail and e-commerce brands, including:
Roger Dunn Golf Shops | Edwin Watts Golf | The Golf Mart | Golfers' Warehouse | Van's Golf Shops | Uinta Golf | Las Vegas Golf Superstore | Golfdom | Mike's Golf Outlet | Golf and Ski Warehouse | Cool Clubs | Worldwidegolf.com | Budgetgolf.com | Globalgolf.com | Getclubs.com
