Control Room Specialist

At Witron the Local Control Center (LCC) is the core of a fully automated warehouse operation. The Control Room Specialist will support the operation of an automated material handling system through real-time system monitoring and root cause analysis to maximize system up-time, ensure productivity benchmarks, and drive continuous improvement initiatives. Using a wide array of in-house and industry IT solutions, this person will collaborate with team leads, system operators, and electro-mechanical technicians to address faults, escalate issues, and fine tune performance. A successful Local Control Center Specialist will be analytical, outcome-driven, and proactive.

Primary Responsibilities

• Operation and fault correction of automated material handling equipment in a fast production environment.
• Mechanical, operational, and computer systems diagnosis and support.
• Correcting workflow problems.
• Monitoring orders throughout the system to ensure departure times for the customer.
• Perform system monitoring (e.g. order cycle, pick performance, material flow)
• Create documentation based on troubleshooting scenarios, Compose and maintain effective technical documentation (e.g training material, technical specification)
• Supporting any escalation management
• Maintain user rights in WITRON WMS
• Interface with various support help desks to resolve higher level issues
• Troubleshoot onsite devices - Printers, thin-clients, PBV devices, computer hardware, etc
• Report daily system performance and relevant business metrics(Daily Pass-down)

Knowledge, Skills and Abilities

• Basic knowledge of network infrastructure and network connectivity.
• Proficient in Windows network technologies - File pathways, Active Directory, IP Address configurations.
• Proficient in Microsoft Office Suite, (Excel, PowerPoint, Word, SharePoint, Shared Drive and Outlook) Required

• PC Skills - Basic understanding of computer components, computer hardware, Internet Connection, Proxy Settings etc.
• Analytical understanding with the ability to solve problems

• Ability to communicate effectively with team members and customer representatives
• Hands-on learner with ability to acquire new knowledge and skills.
• Ability to and interest in working in a team environment.
• Ability to multitask and resolve conflicting priorities.
• High school diploma or general education degree (GED) required
• Associates Degree in IT related field is preferred.
• 1 to 2 years of manufacturing or warehouse flow experience preferred.
• Experience in operating automated equipment is a plus. (+)
• Flexibility to work shifts as assigned