Control Manager - Business Support - Associate

Join our Controls team in Consumer & Community Banking (CCB), the firm's largest Line of Business. This role offers the opportunity to develop and enhance our control framework, contributing to our continuous approach to risk assessment. You'll be part of a dynamic team which supports CCB in serving millions of consumers and small businesses, with the potential for career growth and skill development in a market-leading company.

As a Control Manager - Support and Reporting Specialist within the Business and Control teams, you will be tasked with fostering collaboration and executing strong analysis. Your role will involve managing multiple levels of responsibility, with a particular focus on assisting Control Managers in supporting Fraud Customer Protection Services (FCPS) and Collections Operations. We are seeking an team member with robust collaborative skills and a knack for analysis.

Job Responsibilities:

• Build and maintain effective working relationships with internal team members, as well as with other teams within the firm
• Foster an environment of process improvement efforts to drive consistent, innovative, and tactical strategies among the broader controls team
• Prepare client-specific reporting
• Drive the team to assure a focus on quality of service through team’s consistent implementation of Deep Dive and Independent reviews to ensure consistency and quality throughout the area
• Prioritize tasks and assignments to meet deadlines, and escalate concerns to direct manager
• Provide assistance to department management in the development and publishing of trending analysis, and reporting
• Build and maintain a client focused organization by partnering with senior leaders across the larger Control Management and CCB organizations that balances the needs of the teams while driving a strong controls framework
• Manage deliverables and projects in support of CCB Controls initiatives

Required Qualifications, Skills and Capabilities:

• Strong analytical, prioritization, organizational, and time management skills
• Critical thinking and problem solving / issue resolution skills
• Team player with the ability to work productively within a group, with strong collaborative qualities and a positive demeanor
• Excellent verbal and written communication skills
• Proficient/Expert using Microsoft Word, Excel, PowerPoint and SharePoint
• Strong data analysis and visualization skills
• Bachelor’s degree, or equivalent job experience in the financial services industry, comprised of 4+ years’ experience in banking
• Flexible in nature with the ability to thrive in a fast-paced and changing team environment

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans