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SalaryPROCEPT BioRobotics is a surgical robotics company enabling better patient care by developing transformative solutions in urology. With an initial focus on BPH, the company’s AquaBeam® Robotic System delivering Aquablation therapy, is the first FDA-cleared, automated surgical robot for the treatment of lower urinary tract symptoms (LUTS) due to benign prostatic hyperplasia (BPH). Aquablation therapy combines real-time, multi-dimensional imaging, automated robotics and heat-free waterjet ablation for targeted, controlled, and immediate removal of prostate tissue. Aquablation therapy offers predictable and reproducible outcomes, independent of prostate anatomy, prostate size or surgeon experience.
SUMMARY
The Contracts Analyst is responsible for supporting PROCEPT BioRobotics Customers, Distributors, Sales, and Commercial Teams during the Contract Process. The ideal Contract Analyst will be committed to this role encompassing Pre/Post-Sales support in the primary area of contract and quote administration, including the successful review of contract terms and conditions and the ability to negotiate favorable terms in alignment with PROCEPT’s vision and goals. The Contract Analyst will report to the Customer Success Manager and collaborate with Finance, Quality, Legal and Marketing daily.
CORE RESPONSIBILITIES
- Draft new contacts and amendments and related customer documentation to provide for timely contract acquisition and fulfillment in accordance with company policies, legal requirements, and customer specifications
- Serve as the single point of contact for internal and external Customers regarding sales contract activities
- Work within Salesforce CPQ to assist Field Sales through the configuration, pricing, and quoting processes
- Establish and maintain relationships with Field Sales, Legal, Finance, Marketing, Regulatory and R&D stakeholders to collaborate on contract details and ensure compliance
- Manage record-keeping for contract-related correspondence and documentation; compile and analyze data about contracts to ensure accurate adherence to terms
- Advise management of contractual rights and obligations, and recognize and communicate upselling opportunities
- Prioritize workflow to manage multiple responsibilities and processes in a fast paced environment
- Process Improvement to enable scalable growth
- Manage, review and track warranty and service agreement status
- Maintain a flexible schedule to support global customer base and high-volume sales support activities as needed
- Provide support functions not detailed herein as deemed necessary by Customer Success Manager
- Maintains trained status for, and complies with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance
- Understands and adheres to the PROCEPT BioRobotics EHS Policy
QUALIFICATIONS (Education, Experience, Certifications)
- BA/BS preferred or equivalent combination of experience/education
- 3-5 years of combined relevant experience with Contract Administration and Customer Service/Sales Support
- Experience in Medical Device, Life Sciences or Healthcare industry preferred
- Organized, extremely detailed, able to perform under pressure and meet tight deadlines
- Ability to communicate in a clear, concise, and professional manner often in stressful situations
- Ability to raise issues proactively and in a timely manner, as well as propose solutions
- Strong computer knowledge including MS Office applications
- Understanding of sales and service processes and experience with CRM systems, ideally Salesforce
- Experience working in an (FDA) regulated environment preferred
PHYSICAL DEMANDS & WORK ENVIRONMENT
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- To perform this duty the employee must have the ability to sit or stand at and operate a computer terminal and walk or travel safely within the facility. The employee may occasionally lift and/or move up to 15 pounds
- While performing the duties of this job, the employee regularly works in an office environment
For US Based Candidates Only - outside of California may vary For this role, the anticipated base pay range is $109,000-$150,000 a year.
PROCEPT BioRobotics is committed to fair and equitable compensation practices and we aim to provide employees with total compensation packages that are market competitive. While our ranges are posted, the exact base pay offered for this role will depend on various factors, including but not limited to the successful candidate's qualifications, skills, experience, location or comparison to other employees already in similar roles. In addition to base salary, our positions are eligible for variable compensation through one of our incentive plans as well as equity compensation based on role and level. PROCEPT also offers a comprehensive suite of benefits including, but not limited to, health insurance plans, ESPP, 401k retirement savings plan with a company match, and paid time off programs. All compensation and benefits programs are subject to the discretion of the company.
