Continuous Improvement Manager

The Role

Our client is a Fortune 100 technology company, providing platforms that help connect people around the world. One of our core values is to scale the business by putting people first, and the Supply Chain- Production Support team is uniquely positioned to propel this work to the next level as we let the customer's needs be our guiding compass, not the technology's limitations!

We are seeking a Continuous Improvement Manager to supervise in the delivery of our mission- and business-critical application services with internal customers. Reporting into the COO, our goal is to lead initiatives for the client by understanding the details of each initiative, determining who needs to be involved in the resolution, mapping out the way forward, getting into a cadence with the broader team on the resolution steps, and driving the broader team towards resolution through meetings and project management. This position is part of the Supply Chain- Production Support organization and requires a diverse and flexible skill set for supporting a wide range of applications within our client's Commerce Engineering portfolio. Candidates must be passionate about technology, live for amazing customer service, thrive in a fast-paced environment, and demonstrate a strong sense of accountability.

Key Responsibilities

• This person will be working off a prioritized list of initiatives defined by the team.
• Their job is to work with the various teams within the client organization to work through the details tied to that specific initiative.
• Each of these initiatives is liable to take weeks to months to complete.
• The work will involve understanding the details of the initiative, determining who needs to be involved in the resolution, mapping out the way forward, getting into a cadence with the broader team on the resolution steps, and driving the broader team towards resolution through meetings and project management.

Minimum Qualifications

• Bachelor's degree or equivalent is required
• 5+ years of experience developing leading team initiatives and projects
• Leadership experience in a 24x7 operation supporting enterprise software and systems
• Experience working with stakeholders to communicate issues while balancing business expectations
• Significant knowledge of new product/service release cycles and willingness to stay on the forefront of emerging industry best practices
• Fluency in English is required

A little bit about us:
Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application support services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.

We got you covered:

• Flexible/Unlimited Paid Leave after 90 days of employment
• Up to 100% employer-paid health/dental/vision insurance for employees (eligible 1st of month after date of hire)
• 401(k) plan with match up to 4%
• 100% employer-paid parental leave up to 16 weeks after one year of employment
• Up to $1,200 annual Learning & Development stipend
• Up to $1,200 annual Health & Wellness stipend
• $300 work from home stipend upon hire & every three years thereafter
• Employee referral bonus program
• 12 paid holidays annually
• Free meals and snacks onsite (unless working remotely)

Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check.