Contact Center Sales Generalist

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is the perfect fit if you want to contribute, grow, and share your uniqueness.

We are transforming how we meet our customers across all touchpoints, making it seamless, effortless, and enjoyable. As an integrated part of the new IKEA omnichannel retailing, you will be: Provide customer support on all channels from-a-distance, including live video calls, to secure a great customer experience, thus building trust in the IKEA brand. Maximize sales by offering home furnishing solutions in every customer contact. Utilize active selling techniques and showcase proficiency in relevant remote digital planning tools to surpass customer expectations and drive sales growth. Balance customer needs with business goals during sales interactions, steering both towards a mutually beneficial outcome. Contribute insights and actively participate in setting and achieving personal goals that align with unit, function, and team objectives. Stay informed about the IKEA product range, services, and commercial priorities and contribute to sales strategies. Provide feedback on data improvement needs, thus contributing to all co-workers having the knowledge required to meet customer needs Provide constructive feedback on data improvement needs to enhance the knowledge of all co-workers and better meet customer requirements. Actively practice IKEA's social and environmental commitments, contributing to sustainability goals. Capture valuable customer insights to aid other parts of Ingka in enhancing the overall customer experience

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

Sales and solutions-oriented with home-furnishing interest. Strong social skills and driven by working with people. Strong communication skills, verbal and written in local language

"JOB TYPE – Permanent, Full-timeBENEFITS ELIGIBLE? YesHOURS – Hours level, shift schedule, weekend hours? This position is hybrid role with a possibility of 1 day a week in the office. The successful candidate must live within a commutable distance to the IKEA Tempe Store in Tempe, AZ. "The hourly pay range for this role is $17.42 - $24.81Whether you're part time or full time, we offer competitive benefits and perks, such as medical and Rx*, dental, vison, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more.