Construction Property Manager(Real Estate& Customer Experience Manager

As a Real Estate/Construction and Customer Experience Manager, you would be part of a Customer Experience Team (CET) that strives to provide best-in-class service to customers in our 25 million square feet of industrial buildings in the North New Jersey Market. Our customer base is diverse and we’re looking for someone who enjoys working with the biggest names in e-commerce logistics and warehouse operations. With an emphasis on customer service and quality buildings, we have the best of both worlds – a local office of 40 staff members, with the support and sophistication of a large international company.

Key responsibilities include:

• Customer management by ensuring clear communication of terms, conditions, and customer responsibilities. Manage move-in and move-out processes, conducting inspections, and coordinating any necessary repairs or maintenance.
• Ability to identify additional revenue opportunities by demonstrating an expert understanding of Prologis value-added products and services and aligning them to customer needs (Prologis Essentials, etc.).
• Must be able to own and maintain strong, long-term relationships with portfolio of customers
• Must be able to use technical tools (ex: Salesforce) to gather data/metrics and develop customer insights
• Proficient in lease analysis and lease administration skills.
• Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements.
• Strong financial reporting background to ensure budget and financial goals are met for the portfolio.

Building blocks for success

Required:

• 5+ years of industrial/commercial real estate experience recommended.

• Possess a valid driver’s license with ability to travel to multiple properties within a given portfolio.
• Dedication to delivering exceptional customer service through proactive and responsive service.
• Able to adapt to change and willingness to take on new company initiatives with the most positive attitude.
• Strong interpersonal skills and an ability to develop strong relationships with customers.
• Experience with property transitions, portfolio acquisitions or company mergers.
• Ability to multi-task; prioritize and work with minimal supervision while managing competing deadlines.
• Ability to process data and complete recurring variance reports.
• Excellent interpersonal and communication skills, with the ability to build and maintain professional relationships with internal and external customers, vendors, and team members, including verbal and written communication.
• Strong organizational and time management skills, with the capacity to prioritize tasks and meet deadlines.
• As business dictates, able to work extended/flexible hours (e.g., nights/weekends/on-call).

Preferred:

• Real Estate sales license preferred but not required with exception of California

• Experience with budgeting cycles and CAM reconciliation processes using analytical skills preferred