Applicants should have a desire to advocate for Constituent Services, the ability to develop relationships with a variety of stakeholders, the capacity to juggle multiple responsibilities, and enjoy working as part of a team.
Strong interpersonal, listening, organizational, and writing skills are required. Case management experience and college experience are preferred.
- Serves as a caseworker assisting constituents with addressing a range of concerns including, but not limited to: unemployment, liaising with state departments and agencies to resolve constituent issues, answer questions, and address concerns.
- Tracks cases in constituent management system, including intake, tracking, follow-up, and resolution of constituent issues.
- Responds to all constituent inquiries in a timely fashion.
- Maintains relationships with key state agency and local government contacts.
- Writes letter responses for all cases.
- Basic office administrative functions.
Interested candidates should submit a cover letter and resume to helming@nysenate.gov.
This recruitment will remain open until filled.
The NYS Senate offers a comprehensive and competitive benefits package that include a health and wellness in the workplace program that you and your family can benefit from:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Wellness Program
The New York State Senate is an Equal Opportunity employer that values a diverse and equitable workplace. We do not permit discrimination based on race, age, creed, color, religion, gender/sex, military status, sexual orientation, marital status, familial status, national origin, predisposing genetic characteristics, or physical or mental disability, domestic violence victim status, arrest/criminal conviction record, pregnancy and related conditions, gender identity or expression, sexual harassment, immigration status, or hair texture or protective hair styles.