Constituent Services Aide

Overview

Duties will include fulfilling requests for assistance with various New York State agencies and local governments. The Constituent Services Aide will communicate with constituents and others through telephone calls, written correspondence, and in-person meetings. The Constituent Services Aide will document constituent activity into tracking system, maintain casework files, and submit constituent letters in a timely matter.

Expectations and Responsibilities:

Applicants should have a desire to advocate for Constituent Services, the ability to develop relationships with a variety of stakeholders, the capacity to juggle multiple responsibilities, and enjoy working as part of a team.

Strong interpersonal, listening, organizational, and writing skills are required. Case management experience and college experience are preferred.

• Serves as a caseworker assisting constituents with addressing a range of concerns including, but not limited to: unemployment, liaising with state departments and agencies to resolve constituent issues, answer questions, and address concerns.
• Tracks cases in constituent management system, including intake, tracking, follow-up, and resolution of constituent issues.
• Responds to all constituent inquiries in a timely fashion.
• Maintains relationships with key state agency and local government contacts.
• Writes letter responses for all cases.
• Basic office administrative functions.

This is a full-time position with a salary of $39,000 to $41,000, commensurate with experience and education.

Interested candidates should submit a cover letter and resume to helming@nysenate.gov.

This recruitment will remain open until filled.

The NYS Senate offers a comprehensive and competitive benefits package that include a health and wellness in the workplace program that you and your family can benefit from.

The New York State Senate is an Equal Opportunity employer that values a diverse and equitable workplace. We do not permit discrimination based on race, age, creed, color, religion, gender/sex, military status, sexual orientation, marital status, familial status, national origin, predisposing genetic characteristics, or physical or mental disability, domestic violence victim status, arrest/criminal conviction record, pregnancy and related conditions, gender identity or expression, sexual harassment, immigration status, or hair texture or protective hair styles.

Job Type: Full-time

Pay: $39,000.00 - $41,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Work Location: In person