Computerized Maintenance Management System (CMMS) Trainer, Facilities Operation

Overview

As a member of the Facilities Operations team, the Facilities OperationsComputerized Maintenance Management System (CMMS) Trainer will lead the development and delivery of training on Maximo Enterprise Asset Management software and related technologies across Facilities Operations.  The incumbent will be responsible for development of training programs and materials including classroom instructor-led training, training guides and videos, informal training, and personally provide training and support to in-person and remote audiences.  Through their training program, this individual will act as an ambassador for Princeton Facilities' implementation and use of facilities technologies, fostering two-way communications with the campus community.

 

Responsibilities

• Training Program Management - collaborate with the Assistant Director, Operations Support, Director, Asset Management, and other Facilities Operations leadership to design, document, and continuously improve a training program for Maximo, associated mobile applications, and other related systems to ensure users effectively and efficiently operate within identified University configurations and processes. Develop training program curricula, source and coordinate external vendor training support, and work with in-house subject matter experts to create and revise training materials.

 

• Training Delivery - deliver training to in-person, remote, and hybrid audiences on Maximo and related enterprise asset management and Computerized Maintenance Management Systems. Organize and plan workshops, system demonstrations and focus groups, solicit and receive feedback from participants, and champion innovative methods to improve delivery and knowledge transfer.

 

• Interface with Systems Users - provide informal training based on close coordination with Operations Support team and Facilities Information Technology (FIT) when system user challenges are identified.     Plan and implement communication mechanisms for all University contacts affected by system changes, including departments, functional teams, and other systems' contacts. Act as a point of contact for University stakeholders encouraging the exchange of ideas and identification of challenges, gathering requirements, and identifying potential changes and enhancements for Maximo and other related applications. 

 

• Documentation - takes the lead on and assists with producing and updating documentation and Standard Operating Procedures and other training materials on technical processes, systems, and equipment.

 

• Other duties as assigned.

Qualifications

The requirements listed below are representative of the knowledge, skills, and/or abilities required. 

• At least three (3) years of hands-on experience in application training, business system analysis or systems administration experience in a facilities organization.
• Excellent verbal and written communication and interpersonal skills to inspire and engage learners.
• Effective listening and customer service skills.
• Ability to work independently and collaboratively in a fast-paced, complex environment consisting of internal and external team members.
• Excellent planning, organization and time management skills including the ability to support and prioritize multiple training efforts and productivity goals.
• Working knowledge of facilities management, operations and maintenance principles and practices; enterprise asset and work management processes.
• Experience in application support /user help desks.
• Proficiency with Microsoft Office.

Preferred Qualifications:

• Bachelor's Degree in a Facilities, technical, or business-related field of study.
• Direct working experience in IBM Maximo.
• Experience training facilities technologies such as CMMS, IWMS, or CAFM.
• Experience in Higher Education.
• Clear understanding of Maximo EAM from user point of view; ability to administer and configure EAM database and applications, including implementation, security setup, maintenance, deployment, upgrade and customization.
• Certified Maximo Business Analyst.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work at a computer workstation for extended periods.
• Possess a valid driver's license.
• All Facilities employees are considered essential and are expected to be available to work as directed by the department during emergencies and certain campus events.

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS

Standard Weekly Hours36.25Eligible for OvertimeNoBenefits EligibleYesProbationary Period180 daysEssential Services Personnel (see policy for detail)NoPhysical Capacity Exam RequiredNoValid Driver's License RequiredYes Experience LevelMid-Senior Level#LI-NC1Employment Type: FULL_TIME