Address
Form of workPosting Details
Posting Summary
Working Title
Computer Help Desk Technician
Role Title
Info Technology Specialist I
Role Code
39111-SW
FLSA
Nonexempt
Pay Band
04
Position Number
28300302
Agency
J. Sargeant Reynolds Community College
Division
J. Sargeant Reynolds Community College (Div)
Work Location
Multiple Locations
Hiring Range
Maximum hiring salary: $58,800, based on related experience.
Emergency/Essential Personnel
No
EEO Category
C-Technician
Full Time or Part Time
Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-
Yes
Does this position have a bilingual or multilingual skill requirement or preference?
Work Schedule
Generally during regular business hours.
This is a remote work position.
Sensitive Position
No
Job Description
Reynolds is one of the largest community colleges in Virginia and serves Virginia's capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.
The college Computer Help Desk Technician provides first and second-level Help Desk services to college users located at all locations on the Reynolds network with the primary responsibility for the first-level technical support of all users. The position provides support for PC, LAN, network, online and client/server applications. The position utilizes listening, communications skills (oral and written), customer service skills, and problem determination skills to identify and resolve customer requests and problems, or to escalate customer requests and problems to the appropriate higher level of technical support. The position documents requests, problems, status and resolutions for tracking and trend analyses. The position also develops and provides training materials to assist users via the Help Desk website.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Knowledge of and ability to support users of the current versions of Microsoft Windows, Office (Outlook, Word, Excel, Access and PowerPoint), Outlook/Exchange/Outlook Web Access and users in a Windows Active Directory Server environment. Proficient working knowledge of microcomputers, local area networks (LAN), online and client/server systems. Demonstrated ability to provide Level 1 Help Desk services and serve as a single point of contact for users at multiple college locations. Demonstrated ability to use analytical and problem-determination skills to diagnose and solve information systems problems. Demonstrated ability to use Help Desk software to manage and track to point of resolution all problems and requests in a multi-processing environment of complex systems and applications. Demonstrated ability to develop and maintain web pages. Demonstrated ability to communicate effectively orally and in writing, and to exercise a high level of interpersonal, listening, customer service, and problem determination skills to identify, resolve, or escalate customer requests and problems. Demonstrated ability to work independently and with a team; demonstrated ability to work with a diverse group of user skills and individuals at all levels of the organization. Demonstrated ability to work in an extremely busy environment and to provide expedient and efficient Help Desk service. Help Desk experience in the support of current versions of Windows O/S, Microsoft Office, Microsoft Edge, Firefox and Chrome browsers, Cascade Content Management System (CMS), SharePoint, PeopleSoft, and Canvas is preferred.
Additional Considerations
Coursework in Information Technology and/or certifications in computer information systems or a related area.
Operation of a State Vehicle
No
Supervises Employees
No
Required Travel
This is a remote work position.
Posting Detail Information
Posting Number
CLS_2687P
Recruitment Type
Agency Employee Only - E
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
12/20/2023
Job Close Date
01/04/2024
Open Until Filled
No
Agency Website
www.reynolds.edu
Contact Name
Emily Duncan, Recruitment Manager
Email
employment@reynolds.edu
Phone Number
Special Instructions to Applicants
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx , or call DARS at 800- 552-5019.
Additional Information
This recruitment is open only to current part-time and full-time Reynolds Community College employees.
Background Check Statement Disclaimer
The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting
https://jobs.vccs.edu/postings/68757
Posting Summary
Working Title
Computer Help Desk Technician
Role Title
Info Technology Specialist I
Role Code
39111-SW
FLSA
Nonexempt
Pay Band
04
Position Number
28300302
Agency
J. Sargeant Reynolds Community College
Division
J. Sargeant Reynolds Community College (Div)
Work Location
Multiple Locations
Hiring Range
Maximum hiring salary: $58,800, based on related experience.
Emergency/Essential Personnel
No
EEO Category
C-Technician
Full Time or Part Time
Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-
Yes
Does this position have a bilingual or multilingual skill requirement or preference?
Work Schedule
Generally during regular business hours.
This is a remote work position.
Sensitive Position
No
Job Description
Reynolds is one of the largest community colleges in Virginia and serves Virginia's capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.
The college Computer Help Desk Technician provides first and second-level Help Desk services to college users located at all locations on the Reynolds network with the primary responsibility for the first-level technical support of all users. The position provides support for PC, LAN, network, online and client/server applications. The position utilizes listening, communications skills (oral and written), customer service skills, and problem determination skills to identify and resolve customer requests and problems, or to escalate customer requests and problems to the appropriate higher level of technical support. The position documents requests, problems, status and resolutions for tracking and trend analyses. The position also develops and provides training materials to assist users via the Help Desk website.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Knowledge of and ability to support users of the current versions of Microsoft Windows, Office (Outlook, Word, Excel, Access and PowerPoint), Outlook/Exchange/Outlook Web Access and users in a Windows Active Directory Server environment. Proficient working knowledge of microcomputers, local area networks (LAN), online and client/server systems. Demonstrated ability to provide Level 1 Help Desk services and serve as a single point of contact for users at multiple college locations. Demonstrated ability to use analytical and problem-determination skills to diagnose and solve information systems problems. Demonstrated ability to use Help Desk software to manage and track to point of resolution all problems and requests in a multi-processing environment of complex systems and applications. Demonstrated ability to develop and maintain web pages. Demonstrated ability to communicate effectively orally and in writing, and to exercise a high level of interpersonal, listening, customer service, and problem determination skills to identify, resolve, or escalate customer requests and problems. Demonstrated ability to work independently and with a team; demonstrated ability to work with a diverse group of user skills and individuals at all levels of the organization. Demonstrated ability to work in an extremely busy environment and to provide expedient and efficient Help Desk service. Help Desk experience in the support of current versions of Windows O/S, Microsoft Office, Microsoft Edge, Firefox and Chrome browsers, Cascade Content Management System (CMS), SharePoint, PeopleSoft, and Canvas is preferred.
Additional Considerations
Coursework in Information Technology and/or certifications in computer information systems or a related area.
Operation of a State Vehicle
No
Supervises Employees
No
Required Travel
This is a remote work position.
Posting Detail Information
Posting Number
CLS_2687P
Recruitment Type
Agency Employee Only - E
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
12/20/2023
Job Close Date
01/04/2024
Open Until Filled
No
Agency Website
www.reynolds.edu
Contact Name
Emily Duncan, Recruitment Manager
employment@reynolds.edu
Phone Number
Special Instructions to Applicants
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx , or call DARS at 800- 552-5019.
Additional Information
This recruitment is open only to current part-time and full-time Reynolds Community College employees.
Background Check Statement Disclaimer
The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting
https://jobs.vccs.edu/postings/68757
