Compliance & Quality Assurance Manager

All are welcome! People of color, people with disabilities, and LGBTQIA+ individuals are strongly encouraged to apply!

Washburn Center for Children is a leading children’s mental health center, caring for a wide variety of children’s needs associated with anxiety, depression, behavioral difficulties and trauma. The 141-year-old nonprofit offers critical mental health intervention to help children - and their families - realize hope. Washburn Center for Children serves almost 4,000 children ages 0-18 and approximately 9,000 family members each year. Washburn Center’s three office locations – Brooklyn Park, Edina, and Minneapolis – serve the entire Twin Cities metro area. The nonprofit also offers in-home services, and its school-based program serves 50+ schools in the Eden Prairie, Bloomington, Minneapolis, Savage, Burnsville and Eagan school districts.

The demand for therapeutic care has skyrocketed. Join our team to help children through the setbacks of life and create a better future. To learn more about how we do that work in homes, schools and clinic-based services.

POSITION SUMMARY

Coordinate quality improvement initiatives and regular quality and compliance monitoring. Manage, develop, coordinate, and support systems-improvements to promote the highest level of compliance and quality at Washburn Center for Children. 

CORE RESPONSIBILITIES

Clinical Quality 

• Complete weekly and monthly Quality Assurance processes; Assist in Quality Assurance projects as needed 
•  Manage the Agency’s Peer Review Process
• Lead Quality Assurance Team Meetings 
• Manage Incident and Grievance logs and work with compliance team to manage process and next steps.
• Help manage compliance with licensing, waivers, uniform standards, etc. by ensuring QA reports are tracking, forms are updated, identify training needs, update policy and statues as needed. 

Data Privacy and Compliance 

• Monitor updates to HIPAA, MN State Statutes, and other data privacy requirements. 
• Provide communication, review/update policies and procedures, and manage training materials related to data privacy.  
• Manage breach reporting process* Lead Data Privacy Trainings – in person and in the LMS 
• Assist in agency preparation for audits and site visit 
• Oversee agency policy review and updates 
• Manage forms, translation of forms, SharePoint for all things compliance 

SharePoint/Process Improvement* 

• Under the Associate Director of Compliance and Client Access programs, Support SharePoint processes and assist with other process improvement projects and training materials (Psychiatry, Medical Records, EHR, Compliance, Policies and Procedures) 
• Provide consultation/assistance to other programs who are implementing SharePoint projects with coordination from Core Team and/or the Communications Team. 

LEP Oversight 

• Manage interpreter/translation requests, complaints 
• Work with Chief Operating Officer on these requests/complaints 

Forms Manager

• Manage Client File Forms 
• Annual Review of Client File Forms
  

EDUCATION AND EXPERIENCE

• Bachelors degree in psychology, social work, or similar field.  Masters degree preferred;
• 3+ years of experience in compliance and quality work;
• Strong Microsoft Office Suite including Outlook, Word, Sharepoint, Access and Excel.
• Experience providing mental health services desired;

Candidates should have a high attention to detail, strong written and oral communication skills, advanced project management skills and the ability to work across difference.