Community Health Worker

Who We Are

At Suvida Healthcare, we realize it takes a community of shared values and purpose to achieve a mission and purpose as meaningful as improving lives. We are a multi-disciplinary primary care program built to address the physical, behavioral, social, and cultural needs of an underserved Medicare-eligible Hispanic senior population. Our mission is to improve the quality of life for Hispanic seniors and those who care for them in neighborhoods across America.

We are cultivating an empathetic and service-centered culture that attracts, engages, values, and rewards talented individuals with shared interests and values positioning us not only as a best-in-class healthcare provider but also as an employer of choice! Will you join us on this mission?

What Makes Us Unique

We are an empowered primary care, clinical operations, and support teams creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall wellbeing of the seniors we serve.

What You’ll Do

Position Summary

The Community Health Worker (Field-based) is focused on engaging patients who have struggled to establish a relationship with their healthcare provider at Suvida and/or who have recently been discharged from an acute care setting. The CHW will work alongside a multidisciplinary team to encourage patients to take an active role in their health by facilitating their engagement with Suvida, where they can access the tools necessary to make healthy lifestyle choices and adopt lifelong healthy behaviors. This position will be primarily field-based and focused on conducting home visits to unengaged patients who (a) Suvida has been unable to establish a relationship with or (b) have recently been discharged from the acute care. This role will conduct described home visits alongside a trained Sales team member and will work closely with center-based teams throughout Houston in order to engage hard to reach patients and educate them on the value Suvida provides. This is an excellent entry-level career opportunity for an ambitious, driven individual to make a meaningful impact on patients’ lives in a fast-paced, value-based care healthcare environment.

Responsibilities

• Conduct home visits to patients assigned to Suvida by their health plan to engage and educate them on the Suvida model. Help these patients schedule their first appointment at the assigned location
• Work collaboratively with patients, family, caregivers, healthcare providers, and external partners to engage and provide support to patients recently discharged from acute care
• Partner with the clinical and case management team on transitions of care planning and referrals to post-acute providers
• Promote collaborative communication between all healthcare team members, internal multidisciplinary teams, inclusive patients/clients, families, and significant others to ensure the process of integrated care services are targeted, appropriate, and beneficial
• Utilize knowledge of applicable laws, regulations, government, and insurance benefits as well as practice guidelines and standards of practice
• Document all interventions in the patient medical record both timely and accurately including all elements of clinic visits, in home, telephonic engagement, or texting
• Support departmental goals to contribute to the success of the organization
• Serve as preceptor, mentor, and resource to less experienced staff
• Maintain knowledge of Medicare, Medicaid, and other program benefits to assist patients
• Other duties as assigned by Manager

What You’ll Bring

Education, Experience, Licensure, or Certification Requirements

• CHW certification
• Bachelor’s Degree preferred
• 4-5 years of experience working in healthcare setting or relevant experience
• Proficiency with EMRs, computers, mobile devices, medical devices, and Microsoft Office Suite
• Experience managing the needs of Senior/Geriatric populations preferred
• Ability to work independently, as well as, to develop collaborative relations with physicians, families, patients, interdisciplinary team members, and community agencies
• Knowledge of government/community resources as well as Medicare, Medicaid, long-term care, or any other applicable resources/services
• Strong organizational and time management skills; Effective oral and written communication skills
• Able to communicate and effectively interact with people across cultures, ranges of ability, genders, ethnicities, and races
• Compassionate, kind, generous, and open-minded
• Bilingual/Bicultural (English and Spanish) Preferred

How We Work

Our Culture & Core Beliefs

• Earn Trust
• Building Relationships
• Creating Joy
• Doing Right
• Improving Every Day
• Moving Forward

Equal Employment Opportunity (EEO) Policy

Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.