- Act as a member/patient advocate and liaison between the member/family, provider, health plan, Central Health, and community service agencies.
- Provides culturally appropriate educational information within scope of practice and effectively communicates to patients in a standardized manner with consideration to literacy, health literacy, resource management, software utilization and navigation, and technological ability.
- Coaches participants to advocate and manage their health and social resources.
- Manages assigned caseload, documents activities, plans of care (when applicable), and reports results in an effective manner in accordance with organizational standards.
- Provides ongoing follow-up, basic motivational interviewing, and goal setting with members/families.
- Provides the patient/member perspective to inform messaging, activities, and effective ways to outreach and navigate the healthcare system.
- Helps members in utilizing resources, assisting with completion of applications for programs for which they may be eligible and/or including scheduling appointments, transportation, and supporting patient success.
- Assists members in accessing health related services and overcoming barriers to obtaining needed medical care and social services.
- Continuously learns about community resources and provides referrals to patients/members and their families as
appropriate. - Provides assistance, documents activities, plan of care, and results in an effective manner while strictly adhering to the policies and procedures in place to improve access to healthcare by building an equity-focused, comprehensive, high functioning, and affordable system of care.
- Attends trainings, continuing education, and professional development programs to maintain active Community
- Health Worker Certification.
- Provides information, education, and support in accessing the patient portal (MyChart).
- Knowledge of enterprise and community resources and the ability to provide referrals to patients/families as appropriate.
- Ability to provide community resources and provide referrals to patients and families as appropriate.
- Working knowledge and experience with Microsoft Office Products.
- Ability to communicate proficiently to a wide range of audiences in a clear and professional manner.
- Ability and willingness to provide emotional support, encouragement, and motivation to members.
- Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, and providers.
- Ability to be flexible and willingness to learn new responsibilities and to work in changing environment.
- Skilled in coaching participants to effectively advocate and manage their health and social resources.
- Ability to exhibit compassion, vulnerability, and empathy when working with employees and patients and advancing Central Health’s mission of health equity and DEI goals.
- Ability to provide person centered care that is inclusive and culturally competent.
- Ability to organize, prioritize, and manage multiple tasks in a calm and orderly manner.
PREFERRED EXPERIENCE:
- One (1) year of experience working in a multi-cultural, community based setting.
- Bilingual in English, Spanish, and/or other foreign language
- Certification by the TX Department of State Health Services as a Promotora/CHW. Upon Hire
- CPR - Cardiac Pulmonary Resuscitation through the American Red Cross or American Heart Association. Upon Hire