Community Assistant

Community Name and Location: The Pointe at JSU in Jacksonville, AL
Position Type: Part-time / Hourly

The Community Assistant (CA) role is a tremendous leadership and career development opportunity that goes far beyond just another part-time job. The CA plays a vital role in creating a supportive and vibrant living environment within a successful student housing apartment community. CAs are integral to the marketing and leasing process in their communities. Once those residents have leased, CAs are responsible for assisting with various needs, promoting community engagement, and maintaining a safe and inclusive atmosphere. The Community Assistant serves as a resource, provides exceptional customer service, and contributes to the overall success and well-being of the residents.

DUTIES AND RESPONSIBILITIES:

Customer Service: Provide exceptional customer service to residents, prospective residents, and their guests. Create a welcoming and inclusive atmosphere by promptly addressing concerns, maintaining a clean and organized community space, and ensuring a positive resident experience.

Resident Support: Assist residents with inquiries, concerns, and requests in a friendly and professional manner. Serve as a knowledgeable resource regarding community policies, procedures, and services. Provide guidance and referrals to appropriate campus resources when necessary.

Leasing & Marketing: CAs play a significant role in the leasing and marketing process at their community. With duties including outreach marketing, social media strategy, delivering tours, fielding digital inquiries, calls and visits and more, CAs are involved in every element of the sales process.

Community Engagement: Develop and implement engaging activities, events, and programs that foster community spirit and encourage resident involvement. Collaborate with fellow Community Assistants and staff to create a diverse and inclusive community that promotes social connections and personal growth.

Administrative Duties: Assist with administrative tasks such as managing resident inquiries. Maintain accurate resident records and documentation. Support the coordination of room assignments, move-ins, and move-outs. Assist with maintaining community bulletin boards, newsletters, and other communication channels.

Safety and Security: Promote a safe and secure living environment by adhering to and enforcing community policies and procedures. Report maintenance issues, safety concerns, and potential policy violations to appropriate staff members promptly. Assist with emergency response and crisis management protocols.

Team Collaboration: Collaborate with other staff members to ensure seamless operations and a cohesive residential community. Participate in staff meetings, training sessions, and professional development opportunities. Support and assist Resident Directors and other staff members as needed.

Participating in the “turn” process.

Additional responsibilities and requirements may be assigned based on the specific needs of the housing community and institution.

ESSENTIAL SKILLS and QUALIFICATIONS:

• Strong communication and interpersonal skills, with the ability to work with diverse groups of people. Demonstrated ability to lead, motivate, and mentor others.

• Ability to work effectively in a team environment.

• Strong organizational and time management skills.

• Knowledge of or willingness to learn about campus resources and services.

• Understanding of and commitment to diversity, inclusion, and respect.

• Basic computer proficiency and ability to learn software applications.

• Flexibility to work evenings, weekends, and occasional special events.

• Ability to be on-call for emergencies.

• Current account is in good standing (if current resident).

COMPETENCIES:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

COMPENSATION AND BENEFITS: This position offers competitive compensation and opportunities for advancement and growth.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand

• Frequently required to walk

• Continually required to sit

• Continually required to utilize hand and finger dexterity

• Continually required to talk or hear

• Occasionally exposure to outside weather conditions

• While performing the duties of this job, the noise level in the work environment is usually moderate

• The employee must occasionally lift and/or move up to _25__ pounds

About Campus Advantage

Campus Advantage is a real estate investment management firm fostering financially equitable properties across Austin. Since 2003, Campus Advantage has strived to deliver a superior living experience by creating successful communities that provide rewarding living, learning, and career experiences to residents. Together with the support of our talented team of property professionals, Campus Advantage has become one of the leading student housing owners and managers in the country.

Campus Advantage is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.