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Form of workJob Description
Are you looking for a people centric, fast-paced, agile work environment? Looking to grow with a start-up? Join our team of wildly passionate collaborators and be part of the transformation!
The ideal candidate for this role will have excellent customer service and training facilitation skills, problem solving abilities, and strong written and verbal communication skills all while enjoying and thriving in a fast-paced, agile environment.
Why work for us?
We are Quantum5, LLC based in Scottsdale, Arizona. We want to digitally transform the automotive buying experience by shifting to a lifetime value model versus the transactional model of the past. You will be participating in building the first social advocacy learning portal for the automotive industry.
Benefits - Full time employees are offered medical, dental, vision and life insurance, in addition to unlimited paid time off (PTO). All team members have access to tuition reimbursement benefits and are offered a Uber/Rideshare monthly stipend. And did we mention our amazing team?!
Location - Work from home or if in Phoenix area hybrid work from home / office (Scottsdale, Arizona)
About the Role
Quantum5’s Community Architect will directly contribute to our client’s Community relationships, engagement, and training sustainment of Quantum5 skills-based training.
To be successful in this role, the Community Architect (CA) will focus on building and maintaining the relationship with the owners/operators, dealer principals, general managers and/or other decisions makers within the dealership / organization while ensuring the client’s and Quantum5’s goals are being met.
Responsibilities:
Cultivate and maintain strong relationships with key client stakeholders.
Collaborate with Client, Sales, Training and Community Management to ensure effective Client onboarding.
Function as liaison to provide feedback loop to Community and Content teams from the client stakeholders to continuously monitor Q5 skill implementation, app engagement and subsequent training sustainment.
Create, maintain, and communicate KPI’s for client engagement and continuous on improvement to both internal and external leadership – monthly, quarterly, and as needed.
Continuously and regularly visit clients to observe and coach as needed.
Provide on-demand training of Q5 methodology as needed.
Review engagement through Community Managers KPIs and strategize engagement and/or sustainment gaps while maintaining the Q5 philosophy of protecting the individual’s data but still providing aggregate team data.
Develop, implement, and continuously update strategy for client to maintain and grow learning sustainment.
Align with Quantum5’s culture of Trust, Candor, Accountability, Learning, Gratitude and Fun.
Qualifications / Requirements:
Experience in Automotive Sales, Service or BDC – 3+ years.
Ability to facilitate training and/or present to small and large groups as needed.
Ability to travel approximately 30% - 50%.
Strong communication and negotiating skills.
“Can-do” attitude to support teammates and clients alike.
Ability to identify opportunities and execute solutions for continuous improvement.
Experience with agile work environment.
Enjoys and thrives in fast-paced, changing, and growing environment.
Advanced Proficiency in Microsoft Office 365.
HubSpot experience a plus.
While we are headquartered in Scottsdale, Arizona, we are open to US based remote candidates.
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