AddressJob Summary
Responsible for growing the number of active subscribers and product penetration in assigned multi-dwelling properties/communities by selling and promoting Comcast products including TV and Streaming video, Xfinity high-speed Internet, Xfinity Voice, Xfinity Mobile and XFINITY Home. Develop strong relationships with property management that is conducive to the sale and retention of Comcast products and services. Provide ongoing sales support to assigned MDU properties. Applies advanced knowledge of Comcast's products and services as well as sales process experience to increase sales. Works with moderate guidance in own area of knowledge.Job Description
Core Responsibilities- Demonstrates advanced knowledge of Comcast products, selling and promoting offerings to customers on-site within multi dwelling units. Displays detailed and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for Xfinity Mobile, TV and Streaming video, high-speed internet, Xfinity Voice and Xfinity Home.
- Meets and exceeds sales goals including net add improvement and penetration goals as established by local market. Drives customer acquisition, awareness, retention and curiosity about XFINITY products, bundles and offers at the property level by demonstrating available programs (e.g., community rewards for property staff, events, marketing collateral, channel resources and online/digital tools).
- Proactively follows-up with customer and property staff as appropriate regarding sales, product, technical, or customer care issues. Leads fast resolution of product across customer care, billing and technical support as a single point of contact who is helpful to the customer and property staff and also to internal teams.
- Develops strong working relationships with property management and leasing staff of MDU properties and demonstrates their support through onsite programs and events.
- Calls on and visits all new build MDU properties on regular and consistent basis prior to and following occupancy; leads and attends frequent on-site events to generate subscriber growth. For new build and win back properties ensures that Comcast services are available prior to occupancy dates.
- Effectively utilizes Microsoft Office, Google, Facebook, Twitter, mobile apps and other software programs and social media to drive online marketing efforts.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as needed.
- Other duties and responsibilities as assigned.
- Understand our Operating Principles; make them the guidelines for how you do your job
- Always improving the customer experience - think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff - be hardworking learners, users, and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences
- Win as a team - make big things happen by working together and being open-minded.
- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks, and helping us elevate opportunities to do better for our customers
- Strive for results and drive growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors, and our communities!
What are the BENEFITS of Comcast?
- Development and Advancement Opportunities
- Employee Resource Groups
- Day 1 Medical/Dental/Vision Insurance
- 401k Matching
- Discounted Services (must reside in the footprint)
- Many more benefits and perks!
- This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
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