Communications Specialist

About Us

Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 27 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union's sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.

What We Offer

Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union's commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend's vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2022) and Training APEX Awards (2015-2023).

Overview

Reporting to the Corporate Communications Manager, the Communications Specialist is responsible for crafting compelling and effective written content across various channels. This includes writing for marketing materials, internal communications and other promotional content. The Communications Specialist ensures that all written materials maintain a high standard of quality, consistency and alignment with Ascend's brand voice and messaging. This role requires creativity, attention to detail and the ability to adapt writing styles to suit different platforms and target audiences. The Communications Specialist will work closely with the Corporate Communications Manager and collaborate with our creative and design teams to ensure that our written content aligns with our brand voice, marketing strategies and target audience. If you are a skilled writer with a passion for storytelling and a keen eye for detail, we encourage you to apply and become a key part of our marketing success. 

POSITION WILL BE BASED IN TULLAHOMA OR MURFREESBORO. 

Responsibilities

• Write clear, concise and persuasive copy for a wide range of marketing materials, including but not limited to marketing advertisements and campaigns, video scripts, social media content, internal communications, email campaigns and newsletters.
• Write search engine optimized (SEO) copy for webpages and blog posts.
• Ensure that all written content adheres to our brand voice, style guidelines and messaging consistency across all communication channels.
• Work closely with the marketing team and subject matter experts to understand campaign objectives and translate them into compelling copy.
• Collaborate with the Business Development team to identify member stories to elevate and amplify the work being done to strengthen our communities.
• Assist with copywriting for speeches, letters, emails and event talking points for senior leadership and other credit union personnel as needed.
• Conduct research to understand target audiences, industry trends and competitive landscapes, leveraging this knowledge to create relevant and engaging content.
• Review and edit copy to ensure accuracy, grammar and adherence to established guidelines. Collaborate with team members to refine and improve content.
• Tailor writing styles and approaches to suit different platforms and target audiences while maintaining a consistent brand voice.
• Manage multiple projects simultaneously and deliver high-quality content within specified timelines.
• Collaborate with team members to incorporate feedback and revisions into copy to ensure the highest quality end product.
• Complete annual training as required.
• Occasional availability outside of normal business hours required.
• Read all internal publications including HUB and Possibilities.
• Perform other duties as required or assigned.

Qualifications

Education

• Bachelor's Degree English, journalism, marketing, communications or a related field, or equivalent experience. 

Work Experience

• 3-5 years Writing and editing in a deadline-driven environment is
• Proven experience as a Copywriter or Communications Specialist, with a strong portfolio showcasing your writing skills is preferred. 

Knowledge, Skills, and Abilities

• Familiarity with Associated Press (AP) style guidelines.
• Creative thinker with the ability to generate innovative ideas and concepts.
• Proficiency in Microsoft Office Suite and other relevant writing and editing tools.
• Ability to work independently and meet tight deadlines.
• Knowledge of SEO and digital marketing best practices is a plus.
• Able to communicate clearly and effectively, both verbally and in writing, at different levels across the organization.
• Knowledge of task management software; Asana is a major plus.
• Able to think strategically and creatively.
• Able to prioritize and meet deadlines.
• Able to balance multiple tasks.
• Able to exercise judgment, initiative and tact in dealing with membership, department supervisors and staff.
• Must be able to make decisions independently in daily responsibilities.
• Ability to be trained in all areas of credit union operations, policies and procedures.
• Able to effectively use office machinery including a PC, telephone, calculator, and multifunction copier.
• Possession of a valid, unrestricted driver's license.
• Regular and reliable attendance is required.

Connect With Us

Connect with us on social media such as Facebook, Twitter, Instagram, and LinkedIn Ascend Federal Credit Union is an Equal Opportunity Employer

Employment Type: OTHER