Communications Manager

JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The Communications Manager is a key enabling role for our client and the account team communications. The role is highly visible and fast-paced, and the ability to successfully manage multiple priorities is essential.
Responsibilities include: assisting the account leadership team in developing communication tools including newsletter updates, client and team communications, signage, account reports and client presentations, ad-hoc reporting, creating training decks, and providing oversight coordination to the leadership team for initiatives. Strong skills in organization, verbal and written communication, event planning, outstanding attention to detail, project management, and a deep understanding of building client relationships.
What this job involves:
Lead the account’s communications to the team and client. This includes not only taking on a leadership role in gathering, maintaining and disseminating information, but also establishing systems, processes, policies and incorporating team involvement.
Collaborate with business teams to ensure alignment and support of core strategies and initiatives and ensure consistency of messaging, as well as “tell our story” to the client organization.
Be the advocate for communicating firm news to the team, and team news to the firm.
Support the team with communications to clients and sites demonstrating a high customer service focus.
Maintain standard templates for communication tools used by the team.
Utilize digital platforms to disseminate information and follow branding guidelines for content.
Assist with meetings and events for account team, including quarterly All Hands meetings, regional CRM meetings, client appreciation events, employee/client holiday parties, training and other team building events.
Originate new, creative concepts and flawlessly execute them across multiple touch points.
Develop content for client consumption using digital platforms.
Collaborate with account business groups and performance manager to develop reporting formats and content, including monthly reports, quarterly QBR presentations and other required reports and presentations.
Collaborate and liaison with firm-wide Communications Managers.
Liaison with client’s Corporate Communication Department to garner support and coordinate planned communication activities.
Build relationships with Client to support the team in achieving the highest Customer Satisfaction rating.
Ensure accuracy via proofreading and editing documents for self and supported team members.
Periodically manage outside vendors to complete deliverables.
Maintain process for successfully tracking and completing multiple projects concurrently.
Complete projects as requested professionally and accurately on or before deadline.
Act in advisory role on high-profile projects and special initiatives requiring client communication.
Any and all other duties and tasks assigned.
Sound like you? To apply you need to be:
Bachelor’s Degree (English, Law, Journalism, Communications) with superior writing and problem solving skills.
3-5 years of experience in business communications/writing and organizational protocols preferred.
Knowledgeable on appropriateness of information for client and internal account use.
Knowledgeable about various media tools and methods, including social media.
Excellent verbal and written communication, editing and presentation skills.
A Self-Starter with strong project management skills and schedule management skills.
Proficiency in Microsoft Office applications, SharePoint, and desktop publishing programs.
Graphic design experience helpful.
Communicate in a clear and concise manner both verbally and in written documentation.
Flexible, adaptable, and able to work in a fast-paced environment
A creative thinker with demonstrated success in translating broad concepts and ideas into clear and logical communications, leveraged in multiple venues.
Understanding of and commitment to serving our internal clients and contracted obligations.
Ability to work effectively in teams, especially cross-functional groups.
Ability to work confidently and effectively with all levels of employees and clients.
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.