Address
Form of workTitle:Communications Center Systems Technician
State Role Title: Information Technology Specialist I
Hiring Range: Negotiable and Commensurate with Experience
Pay Band: 4
Agency: Department of State Police
Location:Salem, Virginia
Agency Website:vsp.virginia.gov
Recruitment Type: Agency Employee Only - A
Job Duties
The Virginia State Police is seeking to hire a Communication Center System Technician at State Police Division VI Headquarters in Roanoke County, Virginia. This position is responsible for monitoring, troubleshooting, and updating CAD software and hardware. The employee in this position is also responsible for providing training to all new CAD users, assists in the testing and development of new functionality to the CAD system, and acts as a liaison between the field and radio room to ensure proper relay of CAD related information.
We are seeking to expand our diverse team of change makers and innovators. As a member of the Virginia State Police family, you would make a difference by serving every city, county, town, resident, and visitor of the Commonwealth through supporting our vast public safety mission. Challenge yourself to make a difference today by applying for a career with the Virginia State Police!
Established in 1932, the Virginia State Police has grown to be the largest police department in the Commonwealth of Virginia. As the mission of the Department has continued to expand, our workforce continues to grow. We embrace our tradition of professionalism and excellence, and we are excited for our future as we continue our journey to become best in class. We are firmly committed to our family-like culture and are seeking to expand our diverse team. We provide an outstanding benefits package, including excellent health insurance, membership in the Virginia Retirement System, deferred compensation, paid leave starting on day one, and other benefits available to Commonwealth of Virginia Employees.
In addition, the Virginia State Police supports its personnel through a comprehensive, holistic Wellness Program. From our Therapy Dog, Piper, to full-time peer support, our wellness staff teaches and coaches "cognitive fitness" for all employees every step of the way. Our Wellness Program fosters a welcoming, peer-oriented, inclusive environment with the resources to support our employees throughout their entire VSP career. We are committed to providing the best so you can be at your best!
Contact Human Resources for additional details.
• Monitors, troubleshoots, and updates computer aided dispatch (CAD) software and hardware.
• Performs routine backup and maintenance of CAD servers and database information.
• Works to resolve any problems with the CAD system.
• Works with vendors in a timely and professional manner to ensure repairs or updates to hardware and software.
• Assists the CAD Administrator with problems in the CAD/Management Information System (MIS) system. • Maintains hard copy backups in case of failure.
• Assists in a timely and professional manner all CAD/MIS users with any CAD questions or problems.
• Provides reports on statistical information obtained from the CAD system upon request.
• Retrieves historical information for Virginia State Police (VSP) employees and upon public request.
• Responds to after-hour call outs for CAD problems within prescribed timeframes.
• Acts as liaison between field and radio room to ensure proper relay of CAD related information.
• Provides training to all new CAD/MIS users.
• Provides on-going training to all users as new commands and functionality are added to the CAD/MIS system.
• Assist with training in Statewide Agencies Radio System (STARS) implementation research.
• Assists in the testing and development of new functionality to the CAD/MIS systems.
• Provides CAD Administrator with field user suggestions for changes and enhancements to the system.
• Creates and maintains schedules and employee profiles.
• Adds new employees and marks employees as inactive upon separation from the Department.
• Adds and removes employees from schedules as needed.
• Runs daily/weekly rosters to verify the correct number of Troopers and Supervisors working.
• Keeps the vendor updated on any schedule shift changes so they can be added to the interface to bring the employees into logon status in CAD.
Minimum Qualifications
• Considerable knowledge of CAD functionality and problem solving.
• Working knowledge of computer applications and operating systems, basic networking skills of computer setup and configuration; of VSP Communications Center systems such as phone and recording systems.
• Skill in operating computers and using Microsoft Office applications.
• Demonstrated ability to provide training/instruction to CAD/ MIS users; to work independently and as a member of a team; to communicate effectively orally and in writing; and to develop and maintain effective working relationships with internal and external customers.
• Virginia Criminal Information Network (VCIN) certification required.
• Graduation from high school or equivalent.
• Experience in Information Technology, Computer Science, or relevant occupational area.
• Considerable relevant work experience.
• Experience working in VSP's Communications Center highly desired.
• Requires either United States citizenship or have been a lawful resident of the United States for the past 10 consecutive years to apply for VCIN certification.
• Valid motor vehicle operator's license for travel to other divisions to assist with technical problems as needed.
Additional Considerations
N/A
Special Instructions
A BACKGROUND INVESTIGATION SHALL BE REQUIRED OF EACH SELECTED APPLICANT
Elements of the selection process include the screening of application(s); the interviewing of qualified candidate(s), to include pre-employment testing, a presentation and/or a work sample, if applicable; salary negotiation(s) if applicable; a background investigation; and a medical evaluation if applicable. The anticipated duration of the pre-employment process is determined by the successful completion of the above items.
Applications, cover letters and/or resumes shall only be accepted on-line through the PageUp recruitment management system at https://jobs.virginia.gov and must be received by 11:55 P.M. on December 22, 2023. Please limit resumes to four pages and cover letters to one page. Any additional attachments received in excess of this will not be considered.
PageUp provides a confirmation of receipt of your application, resume and/or cover letter submitted successfully. Please refer to your PageUp account to check the status of your application for this position. For questions, please contact the Employment Unit of the Human Resources Division at civilianemployment@vsp.virginia.gov.
The Department of State Police is an Equal Opportunity Employer. Our policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity or expression, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, parental status, political affiliation, or any other categories protected by applicable federal, state or local laws.
REASONABLE ACCOMMODATIONS ARE AVAILABLE UPON REQUEST
(V)alor (S)ervice (P)ride
State Role Title: Information Technology Specialist I
Hiring Range: Negotiable and Commensurate with Experience
Pay Band: 4
Agency: Department of State Police
Location:Salem, Virginia
Agency Website:vsp.virginia.gov
Recruitment Type: Agency Employee Only - A
Job Duties
The Virginia State Police is seeking to hire a Communication Center System Technician at State Police Division VI Headquarters in Roanoke County, Virginia. This position is responsible for monitoring, troubleshooting, and updating CAD software and hardware. The employee in this position is also responsible for providing training to all new CAD users, assists in the testing and development of new functionality to the CAD system, and acts as a liaison between the field and radio room to ensure proper relay of CAD related information.
We are seeking to expand our diverse team of change makers and innovators. As a member of the Virginia State Police family, you would make a difference by serving every city, county, town, resident, and visitor of the Commonwealth through supporting our vast public safety mission. Challenge yourself to make a difference today by applying for a career with the Virginia State Police!
Established in 1932, the Virginia State Police has grown to be the largest police department in the Commonwealth of Virginia. As the mission of the Department has continued to expand, our workforce continues to grow. We embrace our tradition of professionalism and excellence, and we are excited for our future as we continue our journey to become best in class. We are firmly committed to our family-like culture and are seeking to expand our diverse team. We provide an outstanding benefits package, including excellent health insurance, membership in the Virginia Retirement System, deferred compensation, paid leave starting on day one, and other benefits available to Commonwealth of Virginia Employees.
In addition, the Virginia State Police supports its personnel through a comprehensive, holistic Wellness Program. From our Therapy Dog, Piper, to full-time peer support, our wellness staff teaches and coaches "cognitive fitness" for all employees every step of the way. Our Wellness Program fosters a welcoming, peer-oriented, inclusive environment with the resources to support our employees throughout their entire VSP career. We are committed to providing the best so you can be at your best!
Contact Human Resources for additional details.
• Monitors, troubleshoots, and updates computer aided dispatch (CAD) software and hardware.
• Performs routine backup and maintenance of CAD servers and database information.
• Works to resolve any problems with the CAD system.
• Works with vendors in a timely and professional manner to ensure repairs or updates to hardware and software.
• Assists the CAD Administrator with problems in the CAD/Management Information System (MIS) system. • Maintains hard copy backups in case of failure.
• Assists in a timely and professional manner all CAD/MIS users with any CAD questions or problems.
• Provides reports on statistical information obtained from the CAD system upon request.
• Retrieves historical information for Virginia State Police (VSP) employees and upon public request.
• Responds to after-hour call outs for CAD problems within prescribed timeframes.
• Acts as liaison between field and radio room to ensure proper relay of CAD related information.
• Provides training to all new CAD/MIS users.
• Provides on-going training to all users as new commands and functionality are added to the CAD/MIS system.
• Assist with training in Statewide Agencies Radio System (STARS) implementation research.
• Assists in the testing and development of new functionality to the CAD/MIS systems.
• Provides CAD Administrator with field user suggestions for changes and enhancements to the system.
• Creates and maintains schedules and employee profiles.
• Adds new employees and marks employees as inactive upon separation from the Department.
• Adds and removes employees from schedules as needed.
• Runs daily/weekly rosters to verify the correct number of Troopers and Supervisors working.
• Keeps the vendor updated on any schedule shift changes so they can be added to the interface to bring the employees into logon status in CAD.
Minimum Qualifications
• Considerable knowledge of CAD functionality and problem solving.
• Working knowledge of computer applications and operating systems, basic networking skills of computer setup and configuration; of VSP Communications Center systems such as phone and recording systems.
• Skill in operating computers and using Microsoft Office applications.
• Demonstrated ability to provide training/instruction to CAD/ MIS users; to work independently and as a member of a team; to communicate effectively orally and in writing; and to develop and maintain effective working relationships with internal and external customers.
• Virginia Criminal Information Network (VCIN) certification required.
• Graduation from high school or equivalent.
• Experience in Information Technology, Computer Science, or relevant occupational area.
• Considerable relevant work experience.
• Experience working in VSP's Communications Center highly desired.
• Requires either United States citizenship or have been a lawful resident of the United States for the past 10 consecutive years to apply for VCIN certification.
• Valid motor vehicle operator's license for travel to other divisions to assist with technical problems as needed.
Additional Considerations
N/A
Special Instructions
A BACKGROUND INVESTIGATION SHALL BE REQUIRED OF EACH SELECTED APPLICANT
Elements of the selection process include the screening of application(s); the interviewing of qualified candidate(s), to include pre-employment testing, a presentation and/or a work sample, if applicable; salary negotiation(s) if applicable; a background investigation; and a medical evaluation if applicable. The anticipated duration of the pre-employment process is determined by the successful completion of the above items.
Applications, cover letters and/or resumes shall only be accepted on-line through the PageUp recruitment management system at https://jobs.virginia.gov and must be received by 11:55 P.M. on December 22, 2023. Please limit resumes to four pages and cover letters to one page. Any additional attachments received in excess of this will not be considered.
PageUp provides a confirmation of receipt of your application, resume and/or cover letter submitted successfully. Please refer to your PageUp account to check the status of your application for this position. For questions, please contact the Employment Unit of the Human Resources Division at civilianemployment@vsp.virginia.gov.
The Department of State Police is an Equal Opportunity Employer. Our policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity or expression, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, parental status, political affiliation, or any other categories protected by applicable federal, state or local laws.
REASONABLE ACCOMMODATIONS ARE AVAILABLE UPON REQUEST
(V)alor (S)ervice (P)ride
