Address
Form of workWorkplace: Onsite
How You'll Help Transform Healthcare:
The Carilion Clinic Communications Center provides a broad array of services including emergency ambulance and helicopter dispatching, flight following, and non-emergency ambulance transport scheduling. The Communications Center is an integral part of the Carilion Clinic Operations Control Center working in tandem with the Transfer Center to coordinate air and ground resources and promote system throughput. Carilion Clinic Patient Transportation operates six ground ambulance bases and one primary EMS/911 base in Southwest Virginia. Helicopter EMS services are provided from one of our three flight bases. The Communications Center is co-located with the Carilion Transfer Center in Roanoke, VA. This state-of-the art Operations Center was designed to maximize collaboration, communication, and efficiency.
Provides day to day leadership for successful implementation of goals and objectives for a department. Responsibilities include planning of budget and managing expenses. Communicates, organizes, prioritizes, leads, facilitates, coaches and problem solves with reporting staff to ensure that goals and objectives are met. Works with other service line leaders to carry out new health care services and performance improvement initiatives. Positively and appropriately represents Carilion Clinic at public and professional meetings. May provide direct patient care.
https://www.roanoke.com/business/carilion-center-is-in-command-of-patients-movements/article_20bd4eb8-ec8c-5de9-8493-ff32620988e2.html
https://www.carilionclinic.org/cm/articles/inside-nerve-center
https://insights.ovid.com/article/00006216-201510000-00013
To learn more about our Communication and Transfer Center, read this article: CCPT Communication and Transfer Center
What We Require:
Education: Must be graduate of an approved school or EMS program. Bachelor's degree required. 4 years relevant work experience may be considered in lieu of a degree.
Experience: 3 years of clinical experience in emergency medical services required. 2 years of supervisory experience in emergency medical services required. Previous work experience in Air Medevac, Dispatch, Ground EMS, Pediatric-Neonatal transport care, Critical Care Nursing, or Transfer Center preferred.
Licensure, certification, and/or registration: Virginia State EMT-Intermediate or Paramedic certification or Virginia State Registered Nurse license required. AHA BLS - HCP, ACLS, PALS, NRP and PHTLS or BTLS required within one year from date of hire.
Other Minimum Qualifications: Demonstrates excellent problem-solving, interpersonal, communication, team leadership, priority setting and work competency skills. Promotes a respectful, inclusive culture of service excellence. Must maintain continuing education hours to meet re-certification status as required by State and National standards. Must successfully complete CCPT orientation based on certification level and maintain all required clinical competencies and certifications annually.
About Carilion
This is Carilion Clinic ...
An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.
Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.
Recruiter: JAMIE S RATLIFF
Recruiter Phone: 540-797-8363
Recruiter Email: jsratliff@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.
Carilion Total Rewards
What matters to you is important to us-like benefits, rewards, and resources to improve your life. Carilion understands the importance of prioritizing your well-being to help you develop and thrive. When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:
Find more about Carilion Clinic's benefits by vising our Total Rewards Page.
Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.
How You'll Help Transform Healthcare:
The Carilion Clinic Communications Center provides a broad array of services including emergency ambulance and helicopter dispatching, flight following, and non-emergency ambulance transport scheduling. The Communications Center is an integral part of the Carilion Clinic Operations Control Center working in tandem with the Transfer Center to coordinate air and ground resources and promote system throughput. Carilion Clinic Patient Transportation operates six ground ambulance bases and one primary EMS/911 base in Southwest Virginia. Helicopter EMS services are provided from one of our three flight bases. The Communications Center is co-located with the Carilion Transfer Center in Roanoke, VA. This state-of-the art Operations Center was designed to maximize collaboration, communication, and efficiency.
Provides day to day leadership for successful implementation of goals and objectives for a department. Responsibilities include planning of budget and managing expenses. Communicates, organizes, prioritizes, leads, facilitates, coaches and problem solves with reporting staff to ensure that goals and objectives are met. Works with other service line leaders to carry out new health care services and performance improvement initiatives. Positively and appropriately represents Carilion Clinic at public and professional meetings. May provide direct patient care.
- Responsible for overseeing the day to day operations of a department as they relate to goals and objectives. Organizes, manages and controls departmental functions and resources in a collaborative and participative manner for optimal performance of service.
- Coordinates resources to provide adequate staffing for department. Demonstrates effective team building and leadership skills. Establishes day-to-day priorities and directs staff task assignments. Facilitates teams in problem solving processes.
- Monitors and evaluates customer satisfaction with services. Collaboratively develops and implements programs to continuously enhance customer satisfaction within the service in conjunction with senior service line management.
- Facilitates professional growth and development including the provision or inservice programming and an effective performance appraisal process.
- Responsible for implementation of department budget and monitoring of expenses.
- Responsible for supporting service line mission, goals and scorecard objectives.
- Creates a safe, comfortable and therapeutic environment for patients and families in accordance with standards and which is respectful of patient's rights. Monitors and evaluates quality, appropriateness and safety of the care provided by the department.
- Communicates appropriate information to stakeholders in an ongoing, timely and accurate fashion. Establishes forums for staff to engage in open and proactive two-way communication.
https://www.roanoke.com/business/carilion-center-is-in-command-of-patients-movements/article_20bd4eb8-ec8c-5de9-8493-ff32620988e2.html
https://www.carilionclinic.org/cm/articles/inside-nerve-center
https://insights.ovid.com/article/00006216-201510000-00013
To learn more about our Communication and Transfer Center, read this article: CCPT Communication and Transfer Center
What We Require:
Education: Must be graduate of an approved school or EMS program. Bachelor's degree required. 4 years relevant work experience may be considered in lieu of a degree.
Experience: 3 years of clinical experience in emergency medical services required. 2 years of supervisory experience in emergency medical services required. Previous work experience in Air Medevac, Dispatch, Ground EMS, Pediatric-Neonatal transport care, Critical Care Nursing, or Transfer Center preferred.
Licensure, certification, and/or registration: Virginia State EMT-Intermediate or Paramedic certification or Virginia State Registered Nurse license required. AHA BLS - HCP, ACLS, PALS, NRP and PHTLS or BTLS required within one year from date of hire.
Other Minimum Qualifications: Demonstrates excellent problem-solving, interpersonal, communication, team leadership, priority setting and work competency skills. Promotes a respectful, inclusive culture of service excellence. Must maintain continuing education hours to meet re-certification status as required by State and National standards. Must successfully complete CCPT orientation based on certification level and maintain all required clinical competencies and certifications annually.
About Carilion
This is Carilion Clinic ...
An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.
Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.
Recruiter: JAMIE S RATLIFF
Recruiter Phone: 540-797-8363
Recruiter Email: jsratliff@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.
Carilion Total Rewards
What matters to you is important to us-like benefits, rewards, and resources to improve your life. Carilion understands the importance of prioritizing your well-being to help you develop and thrive. When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:
- Employer Funded Pension Plan, vested after five years (Voluntary 403B)
- Comprehensive Medical, Dental, & Vision Benefits
- Flexible Work Arrangements/Schedules
- Remote Work Options
- Paid Time Off (accrued from day one)
- Onsite fitness studios and discounts to our Carilion Wellness centers
- Access to our health and wellness app, Virgin Pulse
- Discounts on childcare
- Continued education and training
Find more about Carilion Clinic's benefits by vising our Total Rewards Page.
Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.
