College Intern-It Help Desk - Solution Center

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.
Job Brief
SRP is recruiting for a Solution Center/Help Desk Student Intern. The immediate business need is for the Student Intern to be able to work a minimum of 25-30 hours per week, Monday through Friday with daily scheduled hours based on the department's needs. However, there is availability for the student intern to work over 30 hours per week if their school schedule permits. The ideal candidate will be a college Freshman, Sophomore or Junior in an IT related curriculum who has completed coursework to develop skills appropriate for the assignment.
Selected candidate must be enrolled in college for a minimum of 6 credit hours (100+ level) during the Spring and Fall semesters to qualify.
Job Responsibilities
The selected candidate will:

• Provide phone/chat assistance to internal SRP clients with varying degrees of technical knowledge
• Provide excellent customer service demonstrating patience while effectively dealing with client problems
• Perform problem-solving over the phone or through chat and determine appropriate course of problem escalation as required, while ensuring detailed written documentation.

Education
College level coursework (100+) from an accredited institution will be evaluated on an individual basis according to the skill/level to determine if applicable to the position by management.
Experience
Preferred requirements include familiarity with many of the following:

• Microsoft Office (Word, Excel, PowerPoint, Access), Outlook, Exchange
• Microsoft 365 (MS365) applications
• Windows Operating Systems: Windows 10
• Internet Explorer, Chrome and Microsoft EDGE to include understanding configuration and properties
• Networking, to include general knowledge of user accounts and login, FTP, dial-up/VPN, and Intranet vs. Internet
• Desktop hardware, including the ability to problem-solve hardware component issues
• Laptop hardware, including wireless
• Smartphones, Android and iPhones

Additional Information
Pay Structure/Hybrid Workplace:

• Pay rate is $18.00 per hour for an undergraduate intern and $20.00 per hour for a graduate intern.
• SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although part-time teleworking is available, all employees must live and work in Arizona.

Requisition Details
Requisition ID: 15680
Hybrid Workplace
SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).
Equal Opportunity Employer Statement
Salt River Project (SRP) recognizes diversity and inclusion as key drivers of innovation and growth, and seeks to attract a diverse employee base that reflects our community. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status or any other protected status under applicable federal, state or local law. Ultimately, SRP aspires to fully apply the power of diversity and inclusion to build a more equitable and sustainable future for our customers, employees and community.
Drug/Alcohol Policy Statement
In order to promote the safety and well-being of our employees, customers and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.
All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas.
Why Work at SRP
SRP's success is rooted in our employees' happiness, health and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:
• 401(k) plan with employer matching
• Retirement pension
• Paid vacation
• Parental leave
• Holiday pay
• Sick leave
• Medical, vision, dental and life insurance
• Wellness programs
• Pre-tax benefits
• Short and long-term disability plans
• Tuition assistance