Address
Form of workRequisition Number: 5687
Position Title:
External Description:
Job Summary:
Education:
Licenses and Certifications:
Experience:
Required Skills:
General Responsibilities:
Salary Range:$23.57 - $30.84 per hour
City: Van Nuys
State: California
Community / Marketing Title:Collector II
Company Profile:
EEO Employer Verbiage:
Location_formattedLocationLong: Van Nuys, California US
Job Number: 74221
Position Title:
External Description:
Job Summary:
- Under supervision, the Collector II will be responsible to manage assigned accounts from the point of billing until the account is paid or referred to an outside agency.
- Must interact effectively with internal and external customers.
- Must be able to comprehend and follow policies and procedures.
- Must present a professional image of the Business Office at all times.
Education:
- High schools' diploma or equivalent
Licenses and Certifications:
- Must successfully complete and maintain LA City Fire Card certification at the time of hire or within the first 30 days of employment.
Experience:
- Two (2) - three (3) years of collection experience in a health care setting is required
- Displays good communication skills, both verbal and written when dealing with all customers.
- Experience in Microsoft Word and Excel
- Demonstrates knowledge and the ability to utilize CPT/ICD-10 and UB-04 reference material.
- Knowledge of CWF, POS device, Internet, payer web-sites and Electronic billing systems.
Required Skills:
- Consistently maintains the targeted level of days in receivable for assigned accounts.
- Monitors accounts efficiently, concentrates collections efforts on high dollar accounts, refers non-collectable accounts to agencies within prescribed time frames.
- Researches accounts to resolve disputes or questions, documents and follows-up on assigned accounts in a timely and complete manner.
- Interacts effectively with patients and guarantors. Responds timely to patient inquiries; resolves account problems satisfactorily.
- Initiates bad debt write-offs for non-collective accounts and forwards to leadership for approval.
- Accurately maintains individual procedure manual for specific area of responsibility.
- Reviews accounts to ensure payments and adjustments are posted correctly.
- Demonstrates knowledge of DRG/Per Diem/Contract reimbursement.
- Knowledge of the authorization and reimbursement regulations.
- Understands the difference between an ROI and a denial
- Refers denied accounts timely to the "denials team" according to policy
- Explains financial and hospital policies and procedures to patient's satisfaction and understanding.
- Researches accounts to resolve disputes or questions.
- Researches aged and no-activity accounts utilizing hospital reports.
- Performs collection activity, including mailing letters, statements and (CCI) pre-collections/notices.
- Maintains high degree of accuracy in all areas of responsibility. Audit accounts for accuracy of information.
- Performs other duties as assigned.
General Responsibilities:
- Complies with VPH policies and procedures on customer satisfaction and service excellence. Demonstrates professionalism and cultural sensitivity in coordinating activities and communicating with all customers, peers, and the community at large. Conducts self in a professional, respectful and courteous manner during all interactions. Works effectively and collaboratively with others toward common goals.
- Communicates accurately, honestly, supportively and in a timely manner with department and interdepartmental team members. Demonstrates effective business writing and oral communication skills, handwriting is clear and legible.
- Participates in operational aspects of the department, and maintains/participates in performance improvement activities within the department.
- Participates in all departmental specific training, Environment of Care (injury/illness prevention, fire/life safety, hazardous materials, emergency preparedness, utilities management, medical equipment management, safety and security management), infection control (standard precautions, TB Exposure Control Plan, Bloodborne Pathogen Exposure Control Plan).
- Demonstrates knowledge of and follows safety practices. Understands the importance of safety, including patient safety in the work place. Maintains a safe environment for self and others.
- Actively participates in the Patient Safety Program, including event reporting. Identifies sentinel events/near misses and responds per defined organization processes. Participates in education activities and process implementation. Demonstrates advocacy for the patient/customer and appropriately acknowledges patients, customers and visitors.
- The above statements reflect the essential functions considered necessary to describe the principle content of the job. They are not intended to be a complete statement of all work requirements or duties that may be inherent in the job.
Salary Range:$23.57 - $30.84 per hour
City: Van Nuys
State: California
Community / Marketing Title:Collector II
Company Profile:
EEO Employer Verbiage:
Location_formattedLocationLong: Van Nuys, California US
Job Number: 74221
