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SalaryJob Description
Collector
Duration: 6+ Months
Location: Pasadena CA 91107
Pay Rate: $29.19/hr. on w2.
Job Responsibilities:
Key responsibilities:
Required Skills:
Preferred Skills
Education:
Duration: 6+ Months
Location: Pasadena CA 91107
Pay Rate: $29.19/hr. on w2.
Job Responsibilities:
- We are looking for a reliable Collector to contact customers and collect outstanding debts.
- Collectors track customers down by phone or mail and assist them to make payments.
- Dependent on age of outstanding debts, this can involve negotiating repayment plans, and encouraging them to find alternative payment solutions.
- You will be responsible for recovering the money owed in as little time as possible.
- Also note that this resource will focus on reconciliation of accounts receivable.
- This position can be stressful and difficult.
- A debt collector will have to be polite and sensitive towards people while also remaining committed to their purpose, and persistent.
- Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.
Key responsibilities:
- Keep track of assigned accounts to identify outstanding debts.
- Plan course of action to recover outstanding payments.
- Locate and contact debtors to inquire of their payment status.
- Negotiate payoff deadlines or payment plans.
- Handle questions or complaints.
- Investigate and resolve discrepancies.
- Create trust relationships with debtors, when possible, to avoid future issues.
- Update account status and database regularly.
- Alert superiors of debtors unwilling or unable to pay when necessary.
- Comply with requirements when legal action is unavoidable.
Required Skills:
- Proficient in MS Teams
Preferred Skills
- Must have great communication skills, not afraid to speak to customers over the phone as well as email. Manager will train on ERP system.
- Proven experience as debt collector and/or previous work experience in customer service, sales, collections, or related field
- Experience in working with targets and tight deadlines.
- Knowledge of relevant legal requirements
- Working knowledge of MS Office and databases
- Excellent communication and people skills
- Apt in negotiating and persuading.
- Ability to be polite and compassionate without lacking confidence.
Education:
- Minimum: Associate degree
