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Form of workWork with members to recover money owed to Clearview on delinquent loans, credit cards, and share accounts. Responsible for monitoring and maintaining assigned delinquency queues. All member contact must remain professional and adhere to collection policy and procedures, maintaining member privacy.
WORKING HOURS: Based on operational needs; flexibility available
MINIMUM QUALIFICATIONS
- High school diploma or equivalent required
- 1-3 years of similar or transferrable experience required
- Exceptional problem-solving skills and strong desire to provide effective solutions
- Ability to read and interpret credit bureau reports
- Work in team environment to ensure that the department goals are met
- Ability to navigate multiple computer programs simultaneously
- Ability to negotiate and overcome objections
- Proficient in computer skills including Word, Windows and Excel
- Excellent organization and communication skills
- Ability to work independently and accurately with detailed information
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Perform all collection efforts such as telephone contact, email contact, and written correspondence and maintain detailed notes in Temenos
- Identify the reason for delinquency by contact with member
- Attempt to cure delinquency by assisting member with payment arrangements
- Process electronic loan payments by initiating ACH transactions from outside accounts or debit cards
- Respond to all email and voicemails in a timely manner
- Possess knowledge of the Credit Union’s products and services
- Document all conversations and actions accurately
- Build relationships with members through cross selling when appropriate
- Maintain a working knowledge regarding locating delinquent members, utilizing tools such as credit reports, internet, and image system in analyzing/researching information
- Provide members who are financially distressed with the numerous financial relief options, such as Green Path Counseling, interest-only payments, re-ages, loan workouts and extensions.
- Remain aware of and adhere to Clearview FCU policies and procedures, and regulations pertaining to the Bank Secrecy Act (BSA) and Fair Credit Reporting
- Learn and maintain a thorough knowledge of lending policies, guidelines, and bankruptcy laws
- Ensure all collection efforts are following both Clearview policies, as well as federal regulations
- Maintain daily call volumes as assigned by management
- Assist Member Resolutions to surpass the Board of Directors’ annual critical measures
- Attending training sessions, webinars, and seminars when required
- Accept and expect regular change
- Ability to work occasional evenings and weekend shifts
- Perform other duties as assigned by management
- Always project the following relationship service core values to Clearview’s members, co-workers, and vendors: Friendly, Adaptable, Caring, Trustworthy, and Secure
- Support Clearview’s Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company’s vision and success
Clearview values diversity in its workforce. We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
