Collections Specialist - Entry Level

Company  

Headquartered in New York with another 7 offices in the United States and dedicated partners strategically located throughout the world, Laufer Group International has the expertise, resources, and market knowledge to provide customers with true global logistics solutions. Laufer has an established logistics and service solution that provides customers with improved shipping flexibility, enhanced operational control, and exceptional customer service. Each customer has access to a customized logistics platform providing air freight and ocean services, logistics, customs brokerage, and purchase order and export management.

Laufer is a different type of logistics company. We strive to make our industry more progressive. We challenge conventional ways of doing business by developing innovative and customized supply chain solutions. We help our customers​ break away from yesterday's business model to succeed in today's world.

Operational Responsibilities 

• Review assigned Customer Open A/R Balances searching for customers over terms and or limits  

• Establish contact with each customer over assigned credit limits notating correspondence regarding account.  

• Determine appropriate follow up timing and schedule future reviews.  

• Review previously entered follow up notes to ensure Customer contacts are consistently maintained.  

• Adhere to escalation model for subsequent contacts with customers including appropriate management in copy. 

• Comprehend differing approaches to various customer volumes and frequencies.  

• Receipt of payments and applying funds to correct accounts and invoices.  

• Balancing payment applications for each batch created.  

Key Skills and Qualifications  

A Receivable position at the company requires a specific skill set. Below is a list of skills minimally required to execute the requirements / expectations 

• Ability to provide support and guidance to clients in regard to various charges 

• Strong written and verbal communication skills 

• Understanding of industry used terminology 

• Experience working in a fast paced, team oriented, deadline driven department  

• Problem solving experience and confidence to challenge status quo 

• Computer literacy and strong organizational, interpersonal, and presentation skill 

• A Degree in business, finance or previous experience in collections is seen as an advantage  

• Problem solving skills  

Benefits:

• Medical, Dental, and Vision Benefits with company cost-sharing
• Health Savings Account medical benefit option with a company contribution to the health savings account
• No cost Medical Bridge Program to assist with costs that may be attributable to the plan deductible
• Medical and Dependent Care Flexible Spending Accounts
• No cost Short-term disability, Long-term disability, Life, and AD&D insurance
• 401(k) Retirement Plan with a generous company match
• Paid Time Off (over 4 weeks of PTO by year 5 with Laufer)
• No cost Employee Assistance Plan to assist with emotional well-being, family and relationships, legal and financial matters, and more
• Employee Recognition Program
• Giveback Program – each employee is given $500/year to donate to a charity (Laufer has donated over $1 million!!!)

Salary range: $38,000-$42,000 depending on experience

INDLP

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