Credit & Collections Specialist

Job Description
MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable and scalable way to manufacture wood trusses. Today, MiTek delivers software, services, engineered products, and automated solutions that enable the building industry to improve efficiencies by optimizing the balance between off-site and on-site. With nearly 5,600 team members worldwide, MiTek collaborates across the building industry to enable and accelerate transformational breakthroughs in design and construction to transform the way the industry designs, makes, and builds. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation. Learn more at www.mii.com.
Summary
The Credit & Collections Specialist will report to the Director of Credit and handle a portfolio of business-to-business customers. The portfolio will include a territory and some National Accounts. Responsibilities will be setting credit limits, collecting, and helping resolve disputes. Collecting will be via phone, e-mail, and mail.
Job Responsibilities & Requirements
What you will do

• Review credit reports, bank references, trade references, and occasionally financial statements to set a credit limit for a new customer or review one for an existing customer.
• Identify and locate delinquent customers to collect payments or resolve disputes. This may be done via phone, e-mail, and mail.
• Liaison between external customers and internal customers to help resolve disputes preventing payment.
• Advise external customers of necessary actions and strategies for debt repayment to prevent product or service delays.
• Identify, organize, and document all efforts using computer systems. This includes details about customers and their financial status.

Qualifications

• Bachelors Accounting preferred
• Bachelors Business Administration/Management preferred
• Bachelors Marketing preferred
• Bachelors Communications preferred
• 2+ Years Business-to-business Credit & Collections preferred. Strong Excel skills a plus. ERP system experience and familiarity with accounts receivable specific software is a plus. preferred
• Able to use Microsoft Office Applications
• National Association of Credit Management (NACM) Certification a plus. preferred

Soft Skills
Ability to interact professionally with others; including co-workers, vendors, and customers. Communication, Written - Ability to communicate in writing clearly and concisely. Analytical Skills - Ability to use thinking and reasoning to solve a problem. Accountability - Ability to accept responsibility and account for his/her actions. Detail Oriented - Ability to pay attention to the minute details of a project or task. Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea. Tactful - Ability to show consideration for and maintain good relations with others. Organized - Possessing the trait of being organized or following a systematic method of performing a task. Communication, Oral - Ability to communicate effectively with others using the spoken word. Accuracy - Ability to perform work accurately and thoroughly.
Additional Requirements

• 10% Some travel may be required

Physical Demands

• This role is performed in an office environment where a computer, telephone and other office equipment are used as needed to perform the duties of the role.

MiTek is an E-Verify and Drug and Tobacco-Free Workplace.
We are an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic.
For accommodation to assist with completing this application, please contact Human Resources at +1 314-434-1200.
www.mii.com