Collections Specialist

Role Summary:

The Collections Specialist is responsible for managing and collecting all outstanding accounts receivables from clients and customers. This role involves monitoring and maintaining account ledger accuracy, participating in debt settlement negotiations, and implementing effective collection strategies to maximize recoveries and reduce delinquencies.

Role Priorities / Responsibilities:

• Account Management and Collection Efforts: Regularly review aging reports to initiate collection efforts on daily basis. Monitor and analyze the aging of accounts receivable, prioritizing collection efforts based on urgency, risk, and value.
• Communication and Relationship Management : Contact customers with past-due balances via phone, email, and written communication to secure payments. Utilize strong negotiation skills to encourage timely payments. Collaborate with sales and project management teams to address potential collection issues proactively.
• Resolution of Discrepancies: Research and resolve customer billing disputes, negotiating payment plans when necessary, working collaboratively with internal departments. Efficiently resolve issues to maintain account accuracy and customer satisfaction.
• Reporting: Prepare and submit reports on collection activities, maintain detailed and accurate customer account records within the company's accounting system.

Essential Knowledge, Skills, and Abilities:

• Proficient in Microsoft Office, especially Excel, and collections software.
• Proficient in Oracle Cloud Fusion
• Knowledge of legal and financial regulations surrounding debt collection.
• Ability to handle sensitive information confidentially.

Education or Certification required (if applicable):

• High school diploma or equivalent; Associate's degree in Accounting or Finance preferred.
• 1-3 years of proven experience in accounts receivable collections, preferably in a B2B environment.
• Demonstrated proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Working knowledge of accounting software systems (e.g., Oracle, Quickbooks).
• Excellent communication skills, both written and verbal, with a customer-focused approach.
• Strong negotiation and problem-solving abilities.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Credit Business Associate (CBA) or Certified Credit Executive (CCE) designation from the National Association of Credit Management (NACM) or similar professional certification.