Collections Specialist

Position Summary

The Collector is responsible for collecting monies owed on delinquent medical accounts in an expeditious manner to ensure account resolution. The Collector must maintain a professional and respectful demeanor at all times. The collector assists patients by offering suggestions and information in regard to payment arrangements, and account disputes, also performs skip tracing and re-bills insurance companies when appropriate. The Collector must possess the ability to work independently, excellent customer service and communication skills, patience, flexibility and the assertiveness to achieve goals. The Collector relies on instructions and pre-established guidelines to perform the functions of the job. Works under general supervision typically reports to a lead. A moderately fast paced, medium pressure environment. Some degree of creativity and latitude is expected.

Up To $3500.00 Bonus Monthly

Position Responsibilities

• Performs Quality Customer Care by providing our clients the highest levels of production and resolution.
• Execute Inbound and Outbound telephone calls utilizing project reference templates according to our client guidelines.
• Collecting payments from patients on Self-Pay accounts
• Gathers information, research/resolves inquiries and resolve patient accounts.
• Communicates appropriate options to patients, attorneys and other third parties for resolution in a timely manner.
• Maintain proper work standards in productivity and quality at all times.

Education and Experience

• High school diploma / GED
• Have a working insurance collection knowledge including verification of insurance and insurance follow up activities to get claims paid.
• 1- 2 years’ experience in Call center/Collections operations in a Healthcare field.
• Ability to handle over 100 calls per day.
• Bilingual in Spanish Preferred

ARstrat is an equal employment opportunity employer. All interested candidates should apply at: www.arstrat.com/careers

Experience

• Customer Service Specialist
• Medical Collections

Education

• High School or better

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter: Inspired to perform without outside help