Assistant Store Manager

Learns how to serve as the leader and to oversee the retail operation of a specific store, in conjunction with the
General Manager; and learns how to help ensure that the store operates efficiently and in compliance with
applicable Federal, State, and local laws and Company policies
Position Responsibilities
Provides guest service leadership/direction, with a “how may I help you attitude,” in conjunction with the General
Manager, for entire store and team of employees working in that location
 Monitors store activities to ensure that transactions are taking place in the proper manner, to provide
maximum guest service
 Demonstrates guest service as a priority; manages escalated customer concerns and emergencies in
absence of the General Manager. Seeks appropriate resolution for the situation while observing
Company guidelines and ensuring customer satisfaction
 Trains, schedules, and coaches all new and current store associates to ensure store positions are
staffed to appropriately manage Guest Service needs
 Ensures guest service is a priority by scheduling staff consistent with customer activity
o Adheres to and trains employees on Federal, State, and local regulations and ensures the sale
of age restricted products are prohibited to individuals under the minimum age requirement
 Helps ensure that employees follow all Company policies, and in compliance with Federal, State, and
local laws; including taking steps to ensure compliance with uniform, personal appearance, and
customer service standards
 Works in tandem with the General Manager to ensure Management/leadership is always available to
customers and employees
 Provides support to store as needed, often beyond regularly scheduled work times. If not available,
ensures that a dependable back up has been provided
 Assists in identifying qualified applicants, performing interviews as needed, and making employment
decisions including but not limited to hiring, evaluating, scheduling, training, and disciplining as needed
 Ensures applications and staffing forecasts are forwarded to recruiting centers when applicable
 Promotes an environment focused on guest service, satisfaction, and store cleanliness
 Maintains high staff retention by helping to develop leaders, empower employees and encourage
increased employee productivity
 Helps perform and supervise all minor maintenance tasks to eliminate inconvenience to the customer;
supports procedures for additional repairs and maintains work orders
 Responds quickly to all emergencies for the safety and security of customers and employees and
notifies the appropriate individuals
 Ensures proper execution of Company standards by maintaining knowledge in the following sales
responsibilities: food focus, counts/inventory, vendor relations and selling point/engagement
 Assists in implementing all merchandising, marketing, and foodservice programs, which includes
maintaining plan-o-gram integrity, appropriate sign placement and proper preparation and execution of
foodservice products
 Promotes store sales and selling initiatives and encourages the team to strive to reach goals/objectives.
Provides suggestions for improving sales, margins, and execution of all programs
 Motivates and coaches store associates on proper upselling techniques. Reviews sales reports to
ensure the store is on track to achieve selling point goals and promotions
 Ensures promotional signage and displays are properly updated per guidelines
 Provides training to store associates regarding food preparation procedures. Ensures proper
preparation, presentation, and maintenance of all stock levels
 Ensures products are in-stock, in date and available for purchase; helps audit inventory on a regular
basis and manages on-hand quantities, adding back stock to displays as needed
Assistant Store Manager
Full Time
 Demonstrates a high value for Health, Environment, Safety Security, and Total Guest Service, issues,
initiatives, and programs in both personal and organizational responsibilities
 Maintains a safe environment for all customers and employees
 Ensures that employees are trained to order merchandise and products
 Conducts area pricing surveys, at the request of the General Manager, reports the results and adjusts
sales prices as directed
 Follows and complies with all health and sanitation procedures and adheres to safe work practices
 Ensures that all necessary store reports and paperwork are completed accurately and in a timely
fashion
 Completes other duties as assigned by Management
Preferred Qualifications
 Education ∼ High School Diploma or GED
 Experience ∼ Prior Management experience a plus
 Requirements ~ Must be able to work, nights, days, weekends and holidays ~ 10-hour work days ~ 50
hours per week.
 Knowledge/Skills ∼ Ability to understand, speak, read, and write the English language. ∼ Ability to
perform accurate mathematical calculations ∼ High energy and strong work ethic. ∼ Excellent
interpersonal skill. ∼ Strong guest service skills. ∼ Works well with others in a TEAM environment ∼
Sufficient visual acuity to check identification and process money. ∼ Ability to read and understand
instructions for operation of electronic cash registers and other equipment.
 Other Considerations ∼ Stock shelves, make price changes, etc. ∼ Properly records time on the
timekeeping systems. ∼ Understands that company funds are not available for personal use ~ Ability to
stand for an entire shift~ Ability to frequently lift between 5 to 20 pounds~ Ability to occasionally lift to 50
pounds