Collections Specialist

Provide assistance and support to attorneys and billing department in collecting outstanding and overdue balances for legal services; Communicate with attorneys and act as a liaison between client and attorney; Monitor and Manage accounts receivable balances, and coordinate all collection efforts according to established guidelines for the purpose of collecting past due balances and resolving client issues and disputes, while promoting client goodwill and building client relationships.

Job Functions:

· Work in a team effort and collaborate with attorneys, clients, other departments and members of the firm to accelerate cash inflows and reduce credit risk.
· Oversee, Monitor, and manage all balances (Billed and Unbilled) for assigned attorneys
· Review accounts receivable and coordinate timely collection of all open balances
· Communicate and/or meet with attorneys to coordinate client collection strategies
· Contact clients directly regarding open invoices and outstanding balances
· Follow up with clients to secure arrangements for payment of outstanding balances
· Provide clients with invoices and/or information as needed to facilitate payment
· Process, prepare, and send out monthly customer statements/reminders
· Coordinate the timely resolution of all client service and billing issues or disputes
· Maintain detailed collection notes and “up to date” client contact information
· Maintain and build good client relations, providing professional client care at all times
· Manage fulfillment of retainer replenishment requirements
· Provide recommendations on accounts for adjustment and/or further collection action
· Provide documentation for processing Fee Arbitrations when required
· Process mail and coordinate the processing of cash receipts & credit card payments
· Reconcile transactions and balances to maintain accurate accounts
· Provide internal and external reports along with any informational needs as required
· Assist and support in any special projects as required or assigned
· Assist in the improvement and development of effective policies and procedures
· Performs other related duties as assigned

Job Qualifications:

· Strong people skills and the ability to build rapport with coworkers and clients
· Ability to show empathy, assertiveness, tact and resilience in dealing with clients
· Strong communication skills, effective using written and verbal skills in a professional manner
· Ability to work independently as well as a part of a team
· Excellent analytical and problem-solving skills,
· Effective decision making skills and use of good judgment
· Self-starter with a strong work ethic
· Capacity to plan, organize, prioritize, and multi-task in a busy work environment
· Maintain a positive attitude, focusing on solutions and promoting collaboration
· Aptitude to research and investigate matters to resolve client billing issues and complaints
· Capability to seek resolutions in a manner that are beneficial to all parties involved
· Flexibility to effectively adapt to all situations encountered
· Previous accounts receivable, collections or relevant customer service experience preferred
· Proficient computer skills, including knowledge of Microsoft Outlook, Word and Excel
· Experience with Elite and ARCS software a plus
· High School diploma required, College degree or equivalent preferred

Cooper Levenson is an equal opportunity employer.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 37.50 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Office

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Accounts Receivable/Collections: 1 year (Preferred)
• Law Firm: 1 year (Preferred)

Work Location: In person