Collections Representative I

We are looking for individuals that are driven, extremely self-sufficient, highly motivated and hold themselves to the highest standards of
professionalism. We will be evaluating candidates based on how they interview, prior experiences, knowledge and references. This
position requires employees to maintain cooperative, diplomatic working relationships with co-workers, supervisors, customers, and the
public; work as part of a team and collaborate with colleagues; and complete projects under tight deadlines even when there are
competing requirements and changes in assignments.

Responsibilities

• Complete daily disbursements of incoming rejects.
• Research, review and respond to all incoming correspondence.
• Interact and coordinate with other departments to resolve all merchant related collection issues.
• Process and apply any incoming payments against merchant collections balances.
• Reconcile any held payments from merchant accounts.
• Complete all tickets assigned daily through ticket system.
• Communicate with banks to resolve merchant issues.
• Collaborate with the Risk and Chargeback teams to optimize Collection efforts.
• As part of a Risk team, you will occasionally be called upon to perform other duties not included in this job description.
• Demonstrate exemplary performance & attendance.

Qualifications

• Experience with Microsoft Office Suite, Google Suite, CRMs, and other business management systems recommended.
• Strong problem-solving skills with strict attention to detail required.
• Experience with accounts receivable, collections management or similar system a plus.
• Excellent listening, written, and verbal communication skills are required.
• Excellent analytical skills, being able to compile and review case studies, provide solutions is required.
• Must be able to handle multiple tasks in a fast-paced environment.
• Bilingual (English/Spanish) is a plus, but not required.

Education and Experience

• High school diploma or equivalent is required.
• Knowledge of and ability to apply basic math skills required.
• Collections, Banking and/or Repossession experience is beneficial, but not required.
• Prior call center experience is beneficial, but not required.
• Prior data entry experience is beneficial, but not required.