Collections Customer Service Specialist

Collections Customer Service Specialist
Canton, MA

COMPANY

Reiser has been a leading supplier of processing and packaging equipment solutions to the food industry for more than 60 years. During that time, the company has gained recognition for its high-quality equipment, innovative engineering, and outstanding service and support. The Company’s total commitment to its customers makes Reiser the supplier that processors can trust for better, smarter solutions.

Reiser is in business to serve customers and believes in servant leadership. It is the responsibility of the people at the top of the organization to support those who work directly with customers.

Our company has been growing steadily for many years. As we grow, we want to add talented and successful people to our team.

If you want to work for a successful, stable company that is a significant part of an industry that supplies this country with high-quality, sustainable, safe, and enjoyable food, we want to meet you.

REISER VISION STATEMENT

• Robert Reiser & Co. will serve the food industry, and other selected markets, by selling and supporting equipment that provides solutions to customer needs.
• Every customer contact will result in an improved relationship with that customer.
• We will continuously strive to strengthen our supplier partnerships.
• We will encourage our fellow employees to reach their potential.
• Therefore, we will earn a fair profit and ensure our future.

Collections Customer Service Specialist

Our Collections/Customer Service Specialist is responsible for providing a full range of credit and collections support for our US customer base.  At Reiser, we view our Collection Specialists as an extension of our Customer Service department with a goal to not only collect on amounts due, but to also ensure that Reiser customers are properly serviced.  Day to day tasks include researching, analyzing, detecting, and resolving issues.

This role is required to work a 10:30am to 7:00pm shift in order support customers in the assigned West Coast sales territory. 

Responsibilities:

• Make regular collection calls
• Establish and maintain customer relationships
• Resolve cash application discrepancies
• Research product return problems
• Resolve customer issues related to billing
• Regularly interact with Regional Manager and sales representatives regarding the status of customers’ accounts.
• Timely identify paid machines and ensure that customer and machine files are properly updated

Key Skills and Experience:

• Associates degree in business related field preferred but not necessary
• Prior Customer Service experience
• Prior collections experience is preferred
• Experience with Ariba and other similar portals is a plus
• Proficient in Microsoft Word and Excel
• Spanish Speaking is a plus

Attributes:

• Team Player
• Ability to multitask and drive projects and initiatives
• Outstanding communications skills
• Drive and ambition
• Enjoys a challenge and not risk adverse
• Creative
• Organized
• Calm under fire
• Maintain an extremely high level of confidentiality and trustworthiness
• Problem-solving aptitude

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