Collections Coordinator

Olo is looking for a highly skilled and customer-focused Collections Coordinator to join our Collections team. The ideal candidate will possess exceptional customer service skills, be self-reliant, and have strong organizational abilities. In this role, the Collections Coordinator will primarily be responsible for organizing and compiling a large volume of data and reaching out to customers for collections. The candidate will demonstrate excellent oral and written communication skills, exceptional attention to detail, and the ability to work autonomously, self-sourcing answers by utilizing available resources when needed. A solid understanding of complex products and billing is essential.

You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What You’ll Do

• Maintain accurate and up-to-date collection-related records.

• Gather and compile data for reporting purposes.

• Utilize task management tools to process invoices and prepare recipient notices.

• Investigate and address internal and external inquiries related to collections.

• Collaborate with the collections team to collect outstanding balances.

• Work closely with other teams, fostering cross-collaboration and maintaining effective communication channels.

What We’ll Expect From You

• 1-3 years of collections experience in a B2B setting.

• Excellent verbal and written client facing communication skills.

• Strong computer skills, particularly MS Excel, PowerPoint, and Word.

• Ability to work well with others in a fast-paced environment.

• A Bachelor's Degree in Accounting, Finance, a related major, or equivalent work experience.

Nice to Have

• Experience in a SaaS environment.

• High level of familiarity with Intacct, Paya, Braintree, ZenDesk and Salesforce.

About Olo

Olo is the engine of hospitality powering the restaurant industry's digital transformation. As a leading open SaaS platform, we enable over 700 restaurant brands to jointly reach 85 million connected guests across approximately 80,000 locations. More than two million orders per day run on Olo's platform, allowing brands to maximize the convergence of digital and brick-and-mortar operations while raising the bar on hospitality. The result: brands do more with less and make every guest feel like a regular. With integrations to over 300 technology partners, our customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. You have likely used Olo and not even known it! Learn more at olo.com.

We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, located in Tribeca.

We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays plus year-end closure, health, dental and vision coverage for yourself and your family, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!

Our best estimate of the compensation range for this opportunity is $46,013 - $65,969 annually depending on the experience you bring and your location. This role is not eligible for incentive compensation. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

We encourage you to apply!

We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.

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