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Form of workMinimum qualifications:
- Bachelor's degree or equivalent practical experience
- 2 years of experience working in roles such as collections, cash operations, customer service, claims processing, consultative business, account management, or performance solutions
- Experience supporting cross-functional projects and process improvements
Preferred qualifications:
- Experience developing healthy customer partnerships
- Experience working in Collections/O2C/Customer Service space
- Experience in data extraction, analysis, and reporting
- Ability to connect with relevant teams and colleagues seamlessly to solve problems
- Detail-oriented with the ability to prioritize tasks accordingly
About the job
The Finance Operations team manages Google's cash transactions on a global basis and ensures that Google's incoming and outgoing cash processes are controlled, effective and efficient. As a member of this team, you'll find innovative ways to manage our complex set of transactions. You thrive on making processes more efficient and scalable, you work to ensure the highest level of quality of our operations and you proactively minimize operational risk. Externally, you collaborate with our outsourcing partners and internally, you collaborate across the five areas of the Financial Operations team: Global Revenue Operations, Procure to Pay, Electronic Payment Services, Business Process Outsourcing, and Payroll.
As a Finance Operations Analyst, you create scalable processes and make them better. You are the link for the core Finance team and the teams across Google, responsible for forecasting, planning, resource prioritization and business profitability.
The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team when providing in depth analysis on all manner of strategic decisions across Google products. From developing forward-thinking analysis to generating management reports to scaling our automated financial processes, the Finance organization is an important partner and advisor to the business.
The US base salary range for this full-time position is $80,000-$116,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Develop and maintain trusted relationships with counterparts on the external customer and internal business side to understand billing and payments experience for Google clients.
- Leverage understanding of customer needs, Google’s products and systems to identify and address drivers of non-payment. Provide ongoing consultation and support to stakeholders on questions related to Google’s policies and processes.
- Partner with Operations Management team and Collections process tower to surface operational feedback and address process gaps/issues.
- Advocate customer adoption of process changes and new platform offerings to improve billing and payment experience and provide customer feedback to Process and Product Management teams.
- Drive resolution on billing and payment problems by troubleshooting issues faced, understanding root cause, and interfacing with Finance, Sales and Product teams on driving quick and efficient resolution.
