Club Manager

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

1. Recruit, hire, train, schedule and supervise staff.

2. Member service oversight making sure all staff is providing a great customer experience at all times.

3. Very involved in all front desk related tasks

4. Great/meet potential members and provide gym tour

5. Facilitate member service issues and questions.

6. Ensure prompt opening/closing of gym.

7. Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning daily

8. Process weekly employee payroll

9. Manage marketing efforts. Making sure staff is aware and trained on all the sent out marketing

10. Authorizes expenditures and makes bank deposits daily

11. Prepare all new hire forms and send to appropriate regional manager

12. Backup support for any employee who is out due to illness, etc.

Essential Behavior Requirements

1. Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customer’s wants and needs.

2. Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.

3. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

4. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

· Prior supervisory experience

· Strong customer service skills

· Strong communication, organizational and leadership skills

· Basic computer proficiency

Physical Demands

· Standing and walking at least 75% of the shift

· Talking in person or on the phone at least 75% of the shift

Must be able to lift up to 50 lbs less than 30% of the time

Other

• Employee Recognition Program
• Advancement Opportunities

Check us out on LinkedIn at: www.linkedin.com/company/planet-fitness-pf-baseline-fitness