Club Concierge

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Specifications:  

• Outlet: Beaver Creek Club 

• Starting Wage: $20.00 - $22.76 / hour

• Shift & Schedule Availability: Full Time and Part Time 

• Skill Level: Entry Level 

The Beaver Creek Club Concierge Duties include, but are not limited to:

• Conduct all open and close procedures.
• Answer all member inquiries (via email, phone and in person) pertaining to BCC events and other local information and enforce club policies in accordance with the Membership Plan
• Restock the coffee bar in the BCC Great Room when necessary and clean it accordingly
• Monitor and make sure that members that bring guests in are signed in
• Book reservations for BCC activities and events on the club website and lunch reservations for Beano’s, Allies, Zach’s and Game Creek Club by using OpenTable
• Organize and book Beano’s Cabin Snowcat Transportation Reservations and daily operations
• Maintain a professional yet approachable representation with the club members and must be highly organized and detail oriented
• Issue Club Member Ski Passes/Club I.D.’s and update member data using Guest Connect
• Sell and issue EPIC Passes and lift tickets to members, family and their guests
• Assist Club Management with other duties as assigned

Job Requirements:

• Previous experience working directly with high profile, sophisticated guests.
• Effective, knowledgeable, communication skills must be at a high level
• Professional writing skill for email communication
• Word processing skills in Microsoft, Excel and Outlook
• General working knowledge of the Vail and Beaver Creek Resorts- preferred
• Must be able to lift 30lbs
• Some knowledge of ALICE, Clubhouse online, and Guest Connect Systems- preferred

The expected pay range is $20.00 - $22.76. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  497805
Reference Date: 09/01/2023 
Job Code Function: Concierge