Clinical Supervisor

National Counseling Group (NCG), an ncgCARE partner, is a quickly growing organization that offers its employees quality benefits, advancement opportunities, skill development, and team-oriented culture.

NCG is the premier provider of behavioral health services that specializes in community-based counseling, crisis stabilization, mental health skill-building, school-based treatment, and outpatient counseling. National Counseling Group currently has over 30 offices across Virginia. NCG's mission is to improve lives, which not only includes the individuals served, but every one of our employees.

We are currently seeking a full-time Clinical Supervisor to work in our Lynchburg, VA office. Under the general direction of the local Operations Director, the Clinical Supervisor is responsible for using the CARE Model of Supervision for a defined geographic area or program for one or more ncgCARE Partners. Clinical Supervisor is a Tier 1 Leadership position and is held accountable for the overall staff experience, clinical quality, and customer experience within that department.

Requires a working car and a valid driver's license. Daily travel up to 25% of the time. Minimal overnight travel.

Duties and Responsibilities:

• Manages case assignments for the team
• Engages and maintains community partnerships with stakeholders to ensure satisfaction and access to services
• Conducts initial assessment when there is no clinical assessor available
• Makes introductory contact with persons served within 15 days of the initial/first session
• Makes introductory contact with all referring professionals within 30 days of the initial/first session
• Routinely contacts all individuals and families, no less than at intake and quarterly thereafter, to solicit feedback about satisfaction with services
• Provides Crisis monitoring and tracking to include aftercare reviews
• Attends court hearings, or client-related meetings in the community as needed and applicable
• Monitor's utilization of the caseloads of assigned team members
• Provides consultation for crisis situations with team members
• Reviews clinical documentation of assigned team members and makes recommendations and approvals as needed
• Provides support on the use and interface of electronic systems (EHR, HRIS, LMS)
• Participates in service recovery activities as indicated by complaint and grievance policy, or as advised by Site Director
• Completes case reviews on a monthly basis with team members, which may include the following:
• Case conceptualization
• Integration of evidence-based screening tools (DLA-20, PHQ9, CSSRS, etc.) in diagnosis and service planning
• Case “autopsies”
• Ensuring use of “Golden Thread” in service delivery
• Responsible for service outcomes
• Engagement
• Effectiveness
• Improved level of functioning
• Satisfaction

Clinician Development Activities:

• Directly supervises assigned staff members:
• Conducts and participates in weekly individual and group supervision
• Conducts live supervision
• Actively engages team members in clinical development interventions as necessary (eg. providing clinical resources, conducting role-plays)
• Reviews recorded sessions submitted by team members and provides appropriate feedback
• Provides direction, support, consultation, and advisement to team members
• Responds to all communication from staff on a daily basis
• Attends all staff meetings for site/region
• Completes Clinical Development Plans for assigned staff
• Participates in onboarding, hiring, and interviewing new clinical staff members
• Conducts performance reviews no less than annually

Other Activities:

• Accounts for staff productivity and weekly time card reviews in HR system
• Responds timely to all communication (emails, voicemails).
• Proficient in G-Suite.
• May provide direct clinical services to individuals served, including assessments, individual, family, couple, and group therapy, and issue-specific or educational groups in the community and/or office setting. As such, the Clinical Supervisor will fulfill all documentation, case management, and billing functions for providing direct services as outlined in program service descriptions.
• Coordinates and consults with the Site Director regarding personnel management concerns.
• As requested, may accompany Director or act as designee in formal meetings and presentations in the community
• Identifies improvements to systems and policies, and participates in improvement processes.
• Maintains fidelity to CARE Model of Supervision