Clinical Specialist Coronary- Phoenix, Az

Careers that Change Lives
Provide technical, educational and sales support to assist the district in meeting assigned CRDN sales and customer service objectives. CRDN seeks candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes, and systems by being accountable, having a voice, and taking action. This position will be the customer's first line contact for the CRDN daily operations at assigned accounts.
A Day in the Life

• Sales Support for two or more CRDN business units (assigned below) and will assist with the implementation of the sales strategy of the remaining CRDN business units.

• Support the regional CRDN sales strategy as set forth by the Area Sales Director; working with sales representatives and managers of all business units to achieve business plans.
• The DM and Area Sales Director may include primary responsibility for sales if no other sales representative is assigned to the business unit.
• Technical Support:

• Represents Medtronic during surgeries procedures and implants of products to provide troubleshooting and other technical assistance.

• Provides support with field clinical investigations in assigned institutions. Ensures completion of necessary documentation.
• Receives technical inquiries by telephone. Research solutions to questions or problems (e.g. product selection issues, technical questions about Medtronic CRDN products when appropriate, etc.)

• Educational Support

• Educates and trains physicians, hospital personnel and office staff on technical matters relating to our products and pacing through conducting and/or coordinating:

1. One-on-one training sessions
2. In-service education programs
3. Seminars and/or outside symposiums

• Assist DM and in-house training department in educating/training new Clinical Specialists and sales representatives.
• Provide training and resources for hospital staff to enable them to conduct training for their personnel ("train the trainer").

• Sales Support:

• During/following cases:

1. Complete necessary documentation (e.g., implant registration) and phone calls (customer service).

1. Update sales representatives concerning cases. Immediately notifies representatives regarding issues or problems requiring follow-up.

1. Serves as effective Medtronic representative to physicians and support staff regarding Medtronic products, service, and support.

• Manage inventories (consignment, trunk and district office, loaner products) and provides support with rotation and delivery to optimize customer service and efficiency.
• Conduct regular unsolicited calls to hospitals or clinics.
• Maintain current knowledge regarding CRDN, Medtronic programs, products and services and competitive products.

• Maintains open, effective communication with all district personnel, customers, and other Medtronic employees

• Performs other related duties as assigned

Must Have: Minimum Requirements

• IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME
• High School Diploma and a minimum 6 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science, or computing - OR-
• Associate degree and a minimum 4 years of work experience in the healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science, or computing - OR-
• Bachelor's Degree plus 2 years of experience.

Nice to Have

• Relevant industry, healthcare, industry, marketing, or medical education experience considered where there is specific focus on awareness and education or medical project management.

• Demonstrated success in previous sales roles; indicating a high level of sales performance and/or successfully executed awareness and education programs.
• Expertise with Microsoft Outlook, Excel, Word and PowerPoint and system tracking.
• Strong project management skills and experience coordinating and executing marketing programs.
• Excellent interpersonal, written, and verbal communication skills.
• Strong work ethic

• Thorough working knowledge of medical terminology, medical procedures, and the medical device industry.
• Excellent customer service skills and problem resolution skills.
• Ability to effectively build and maintain positive relationships with peers and colleagues across organizational levels.
• MS Office; Word, Excel, Outlook
• Ability to travel 70% of the time. This position is field-based and regional.

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here.
In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards on page 6 here.
ABOUT MEDTRONIC
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Physical Job Requirements

• Continuous verbal and written communication.

• Frequent 2-handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level
• Sitting, standing and/or walking for up to eight plus hours per day
• Environmental exposures include eye protection, infectious disease and radiation
• Ability to wear 7-9 lbs of lead for extended periods of time while in the O.R.
• Frequently required to use hands to finger, handle or feel objects, tools or controls

• Ability to effectively use a mobile phone, PC, keyboard and mouse
• Frequent bending/stooping, squatting and balance
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer
• Ability to travel extensively with ease (approx. 10% of time)
• Must be able to drive approximately 80% of the time within assigned territory

• Environmental exposure to infectious disease and radiation
• Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. Clinical Specialists are periodically required to work weekends, evenings and nights. Clinical Specialists serve as a primary resource for scheduled and on-call assignments and as a back up to sales representatives during unassigned weekends, evenings and nights
• Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application.