Clinical Service Line Representative

The Centers for Advanced Orthopedics - MMI Division is looking for a Clinical Service Line Representative. As a Clinical Service Line Representative, you are responsible for continuously monitoring, attending and responding to clinical/medical communications. A Service Line team member demonstrates ambition to deliver excellent customer service through empathetic listening, problem-solving and time management skills.

Essential Duties and Responsibilities:

• Duties include but not limited to answering inbound calls, managing patient questions via phone and portal, acting as a liaison between patients and their provider staff.
• Gathers necessary medical and demographic patient information and utilizes clinical expertise, and accurately enters into the electronic health record.
• What first call resolution cannot be attained, follows up with the patient until resolution is complete
• Documents communications with patients/customers to ensure transparency between departments
• Takes ownership of everything within the scope of this role
• Demonstrates good use of time management
• Follows all policies and procedures set forth by the company
• Detail oriented, personable, energetic individual who can handle multiple tasks, has exceptional verbal and written communications skills, and who can provide excellent customer service.
• Effective oral communication skills and customer service experience
• Knowledge of health insurance, medications, pre-authorizations, and prescriptions preferred.
• Excellent working conditions and team atmosphere.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Medical terminology: 1 year (Required)
• Multi-line phone systems: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person