Patient Service Representative

At Clinical Associates, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in 10 areas of practice, from cardiology to podiatry. We also offer unique services like our ambulatory surgery center and nuclear stress testing facility.

Our more than 50 physicians, specialists and credentialed health care providers are assisted by 175 trained support staff. We do our best to take care of everything for our patients – records, scheduling appointments, coordinating with providers and specialists, and each of our offices has laboratory centers for tests and blood work on site.

Shift: Monday -Friday

Hours can vary - Ideal candidate will be flexible to work shifts beginning as early as 7:30am and be able to support working one evening per week until 6:00pm.

JOB DUTIES:

· Identifies and quickly assesses nature of call and acts appropriately to provide prompt Patient Service.

· Schedules patient appointments.

· Welcomes patient concerns and complaints and when unable to satisfactorily provide an immediate and satisfying answer, immediately reports to supervisor for timely response and follow through.

· Understands the electronic insurance verification system (RealMed) and checks patient eligibility of scheduled patients daily and completes or corrects any eligibility issues before the scheduled appointment.

Collect copays, deductibles, and other account balances.

MINIMUM QUALIFICATIONS:

· High School Diploma or G.E.D.

· Medical Office experience is preferred.

· Excellent patient care and customer service skills.

BENEFITS:

· PTO

· Medical, vision and dental benefits

· Life Insurance

· Long Term Disability

· Paid Holidays

· 401K

Clinical Associates is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $17.00 - $17.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Required)

Ability to Commute:

• Towson, MD 21286 (Required)

Work Location: In person