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Form of workJob Description
Job Title: Clinical Program Manager
Location: U.S. (East Coast)
Summary
Clinical Program Manager will be managing the policy, procedures and measurement of occupational health and safety in the workplace. The role will be part of the Americas centralized regional team responsible for coordinating and delivering Occupational Health products and services including case management programs, psychosocial, ergonomic and other health, safety and wellness projects.
Responsibilities
Provide clinical expertise, guidance to a team of case managers on a variety of Occupational Health related topics and programs.
Develop, implement and sustain Occupational Health programs/guidance that enables the safety and compliance requirements.
Identify and evaluate operational risks to impact the business, analyze risk scenarios to determine their potential impact to the business, and design/lead programs to mitigate those risks.
Support Global OH with oversight of global case management response teams in partnership with regional EHS teams and respective business stakeholders with reporting process and escalations where appropriate (e.g. high severity cases and/or cases with high potential for learning)
Lead investigations of complex, escalated cases for different OH programs such as musclo-skeletal, mental health issues, infectious diseases (e.g., COVID, measles) cases in the workplace by conducting interviews, contact tracing, and reviewing clinical information to fully understand the transmission risk of the disease in question. Provide detailed documentation of investigative work, allowing for others to review this work with a clear understanding of patterns and risk.
Work with both principal business owners and vendor partners responding to day to day issues and inquiries with current Company approved information as well as supporting other program initiatives developed by the Environmental Health and Safety (EHS) team as needed.
Partner closely with EHS and other key partners to provide clinical support and assist in development and improvement of Occupational Health Response policies and procedures.
Responding to staff inquiries and illness related issues in writing via an online ticket management platform.
Assess the priority of any reported illnesses using criteria consistent with Company policy.
Follow established written processes to alert appropriate key stakeholders.
Monitor, manage, and own program performance indicators to ensure that facilities are in compliance with regulatory requirements and internal practices and procedures
Analyze clinical operations and practice and identify opportunities to increase effectiveness and efficiency.
Benchmark EHS practices and effectiveness against similar institutions where appropriate and able.
Minimum qualifications
College degree (RN, BA, BS or equivalent) in Occupational Health / Public Health
1-3 years of clinical case management and/or Occupational Health / Public Health experience
Experience developing, implementing, and managing health programs for multiple facilities.
Excellent communication skills (written and verbal) with extreme attention to detail and careful follow-through.
Ability to plan, execute and efficiently deliver on varying simultaneous tasks in a timely manner while working independently with little supervision.
Ability to work well under pressure and stay immaculately organized in a fast-paced, diverse, high-tech environment.
Strong analytical and problem solving skills.
High level professionalism, discretion, and integrity; ability to reliably handle confidential and medical information.
Preferred qualifications
Nursing, clinical or epidemiology background
Experience communicating with Federal, State, and Local Authorities regarding EHS issues.
Experience leading large cross-functional teams to align and deliver technical projects.
Experience in health project management
Clear understanding of health and safety protocols and the ability to facilitate compliance and reporting with Cal OSHA, federal, state and local public health agencies as needed.
