Clinical Operations Supervisor

Work Location: Sacramento, CA

Salary Range: $65,000 - $85,000

Job Type: Full-Time Onsite

Our Company:

Founded in 2010, iHealth is dedicated to empowering people to live healthier lives. The company is a leader in designing and manufacturing consumer-friendly, mobile personal healthcare products connected through the cloud that allows consumers to easily measure, track, and share vital health information with their doctors. With a focus on delivering high-quality and accessible products, iHealth is at the forefront of the digital health revolution.

In 2018, iHealth established the Unified Care program to address the issue of managing chronic diseases. iHealth Care specialists support patients beyond the doctor’s office with chronic conditions via Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) to achieve better health outcomes.

In November 2021, iHealth's COVID-19 Antigen Rapid Test received Emergency Use Authorization (EUA) from the U.S. Food and Drug Administration (FDA) for over-the-counter sales. Since then, iHealth has emerged as a key supplier of at-home COVID tests to the federal government, state governments, nonprofits, and individual consumers. With its commitment to helping people lead healthier lives, iHealth is poised to continue driving positive change in the healthcare industry.

SUMMARY:

We’re seeking a passionate Clinical Operation Supervisor to join our Unified Care team with both technical and clinical roles to develop an innovative, team-based chronic disease management program. Under general supervision in a fast-paced Primary Care clinic setting, the Clinical Operations Manager oversees daily operation of the care team to serve patients and maintain optimal operation efficiency.

Job Responsibilities:

• Daily operations of care team, allocate all kinds of resources ot serve patients well

• Develop, maintain care-team wide operation protocols, streamline the process and keep improving the workflow for better efficiency

• Explore and develop new workflows or systems to maximize the team productivity

• Set up team goals aligned with team and company OKRs

• Develop and maintain analysis tools to track and evaluate KPIs for company, team and individuals.

• Maintain effective communication with teammates, goals, action plans and expectations are clearly communicated with team

• Coordination with other teams, including product team, engineers, account managers, biller, customer service, etc. to achieve mutual goals

• Lead, motivate, and support care team with all direct reports and problem resolution

• Ensure staff development including orientation, in-service education, continuing education and evaluation of staff.

• Other tasks related to operation management as assigned

• Bachelor's degree in a clinical, scientific or health-related discipline or equivalent experience.

• Proven experience in Clinical Operations management, preferably in a primary care or chronic disease management setting.

• Strong leadership skills with the ability to motivate and guide a diverse care team.

• Excellent communication and interpersonal abilities, promoting effective collaboration across different disciplines.

• Familiarity with healthcare regulations, compliance standards, and patient data confidentiality.

• Analytical mindset, adept at interpreting data and making informed decisions to optimize operations.

• Tech-savvy with the ability to embrace and integrate digital health solutions into clinical workflows.

• Passion for healthcare innovation and dedication to improving patient outcomes.

• Flexibility to adapt to a fast-paced, evolving healthcare landscape.

• Company Medical, Dental, Vision, and Life Insurance as well as 401K

• 18 days of paid time off per year as well as 9 days of federal holiday plus a floating day

• Annual Performance-based bonus