Clinical Manager - Patient Services - Day/Evening/Night

Clinical Manager - Patient Services

• House Supervisor Role
• Assists manager with administrative duties

General Summary

Supports Nurse Manager by directing and guiding professional and support staff on a single nursing care unit with shift responsibility.

Duties and Responsibilities
Essential Functions:

• Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers.
• Maintains confidentiality.
• Demonstrates dependability, to include attendance and punctuality.
• Is accountable - takes initiative and ownership of issues.
• Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families.
• Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community.
• Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others.
• Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions.
• Represents willingness/enthusiasm to create, embrace and facilitate change.
• Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement.
• Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community.
• Encourages others by providing recognition and support.
• Improves employee and organization's performance by removing roadblocks and empowering staff to take ownership and to be self-directed.
• Ensures that a performance improvement plan and/or disciplinary action is initiated where needed to assist employees to achieve performance standards.
• Thinks critically; utilizes sound judgment; promptly reports potential risks.
• Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served.
• Maintains a level of computer literacy appropriate to their role.
• Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required.
• Completes hospital-required reviews, e.g. HIPAA, safety, health screening, care concerns, and others as assigned.
• Adheres to National Patient Safety Goals.
• Completes required reports (e.g. PI Dash Boards, benchmarks, etc.) on time.
• Insures that 100% of all employees have current licenses, completed yearly health checks, CPR, orientation or re-orientation, where applicable.
• Completes 100% of employee evaluations on time, in a thoughtful and constructive manner. For non-bargaining employees, follows established guidelines for recommended increases.
• Displays ability and skill in budget development, monitoring, and remaining within budgetary limits. Flexes costs downward when necessary, especially when scheduling and monitoring hours worked.
• Evaluates operations from a workflow perspective and responds appropriately, redesigns per customer needs and competitive benchmarks.
• Utilizes appropriate mechanisms to solve problems and resolve conflict. Directs staff to do same.
• Attends and actively participates/leads unit-based meetings, serves on Department of Patient Services committees and/or task forces as requested and as appropriate.
• Keeps Director updated regarding unit/personnel/patient activities.
• Demonstrates flexibility in response to role changes necessitated by unit activity, organizational change and future direction.
• Works with staff to improve ownership of their practice, process and performance.
• Acts as effective resource for staff and demonstrates leadership through clinical practice, coaching, supervision, teaching and professional attitudes and behaviors.
• Advocates to ensure that goals/expected outcomes for patient care are set mutually with the patient and pertinent others.
• Facilitates student experiences through cooperation and collaboration with faculty.
• Responds appropriately to emergency situations.
• Fosters a practice environment that supports interdisciplinary collaboration.
• Self schedules to maximize effectiveness.
• Collaborates with staff to eliminate the hospital acquired condition of falls.
• Collaborates with staff to eliminate the hospital acquired condition of pressure injuries.
• Collaborates with staff to eliminate the hospital acquired condition of C Diff.
• Collaborates with staff to minimize overall patient harm.
• (Family Birthing Services only) Collaborates with staff to identify, address, and decrease the rate of Post-Partum Hemorrhage.
• (Behavioral Health Services Inpatient only) Attains specified outcomes for Hospital Based Inpatient Psychiatric Services (HBIPS) core measures.

Required for All Jobs:

• Performs other related duties as identified.
• WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

• Standing - Frequently
• Walking - Frequently
• Sitting - Occasionally
• Carrying/Lifting - Occasionally (50lbs)
• Pushing/Pulling - Occasionally (50lbs)
• Kneeling/Crouching - Occasionally
• Reaching - Occasionally
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Occasionally
• Eye/Hand/Foot Coordination - Occasionally

Working Environment:

• Occupational Hazards - Occasionally
• Bloodborne Pathogen - Exposure

Qualifications
Minimum Education:

• Diploma Program Nursing Required
• Bachelors Degree Nursing-within 36 months of hire Required

Work Experience:

• Less than 1 year Applying customer service behaviors and communication skills Required
• 2 years Acute care in area of specialty Preferred
• 2 years Management and leadership Preferred

Licenses:

• Licensed Registered Nurse Upon Hire Required or
• Registered Nurse Multi State License Upon Hire Required and
• Basic Life Support Upon Hire Required

Courses and Training:

• Ongoing continuing education particularly in area of expertise and in leadership Upon Hire Required
• ACLS only for ICU, CCU, IMCU, SDS, PACU, PAT, Pain Services, ETU Upon Hire Required
• PALS only for PACU, Pediatrics Upon Hire Required
• NRP only for Perinatal Upon Hire Required

Knowledge, Skills, and Abilities:

• Core Values: Integrity, Compassion, Excellence, Service
• Annual Health Screening with Infection Control and Blood Borne Pathogens Education
• Safety Awareness: Hospital Fire, Safety, and Disaster Procedures
• Confidentiality: Maintains Employee and Patient Confidentiality
• Attendance: Regular attendance is an essential function of the position
• Character: Attitude, Integrity, Role Modeling
• Job Performance: Results Orientation, Customer Focus, Decision Making, Awareness
• Interpersonal Skills: Communication, Relationship-building, Team Player, Celebration
• Innovation: Breakthrough Thinking, Knowledge-Building/Sharing, Coaching/Empowering, System Vision & Management