Clinical Applications Support Specialist

GI Alliance is seeking an experienced Clinical Applications Support Specialist

Duties of this position include, but are not limited to, the following:

Position purpose

Provide non-hardware support, education and training for all users of GI Alliances gGastro/gPM application, with adherence to GI Alliance policies and the gGastro/gPM manuals. Support clinical quality and centralized functions related to these applications and other applications within the GI Alliance environment.

Responsibilities/Duties/Functions/Tasks:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Acknowledge clinical guideline recommendations in gGastro according to policy
• Support and educate users for all needs pertaining to gGastro functionality according to policies/procedures, including re-direction to additional teams as needed
• Train new users via webinar, on-site visits, both before, during and shortly after onboarding in the gGastro/gPM application
• Complete gQuality form for procedures performed in GI Alliance gGastro system
• Configure all necessary elements to add new users, including logins, locations, etc.
• Provide appropriate feedback to supervisors/management for deviation or errors
• Traveling is required
• Perform other duties as assigned

Qualifications

• Excellent communication skills, both written and verbal.
• Excellent customer service skills are required
• Experience working in a medical office
• Ability to learn and understand medical terminology as it relates to the practice.
• Ability to multi-task and work in fast-paced environment.
• Ability to learn GIA gGastro best practices
• Detail-oriented and the ability to focus on specific tasks.
• Proficient technical (computer) skills.
• Self-motivated with initiative.
• Strong sense of ethics.

Education: High School diploma or equivalent.

Experience: Some experience with Word and Excel preferred.

Equipment Operated: This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, scanners, outside websites, and fax machines.

Work Environment: This job operates in professional office environments and remote.

Physical Requirements: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills are required
• Experience working in a medical office
• Ability to learn and understand medical terminology as it relates to the practice.
• Ability to multi-task and work in fast-paced environment.
• Ability to learn gGastro processes.
• Detail-oriented and the ability to focus on specific tasks.

• Education: High School diploma or equivalent.

  Experience: Some experience with Word and Excel preferred.

  Requirements for Level I Status:

• Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.
• Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.

• Performance Requirements:

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.
No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran