Address
Form of workThe Application Support Specialist will be responsible for support of applications both internal and external facing. They will serve as primary support for various application integrations. This role will also be responsible for customer onboarding and project management of new deployments.
Key Responsibilities:
- Serve as the Subject Matter Expert (SME) for all applications, both external and internal facing.
- Provide tier 3 technical support for surveillance applications.
- Provide technical support for surveillance app
- Lead API integration efforts with in-house and 3rd party applications.
- Assist in developing feature roadmap for various customer facing applications.
- Lead vetting efforts for 3rd party applications and provide requirements analysis to business.
- Be involved in the development life cycle and feasibility analysis.
- Troubleshoot issues and solve problems, identify potential process improvement areas.
- Maintaining and updating technical documents and procedures.
- Delivering regular and customized training to teams within the business as needed
- Preparing maintenance plans and upgrading schedules for the organization's systems.
- Support R&D efforts which will include hardware and Application Support needs.
- Developing reports for teams across the business.
Qualifications:
- 5+ years of professional development experience, with a focus on backend/API development.
- Experience with integration tools and middleware platforms (e.g., Apache Camel, MuleSoft, Apache Kafka, Microsoft BizTalk).
- Understanding of web services and APIs (RESTful, SOAP) and experience in implementing and consuming them.
- Knowledge of data formats such as JSON, XML, and experience with data transformation tools.
- Hands-on experience with ETL (Extract, Transform, Load) processes and tools
- Familiarity with enterprise integration patterns and best practices.
- Proficient in working with databases and SQL for data retrieval, storage, and manipulation.
- Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and services related to integration.
- Strong communication skills to collaborate effectively with cross-functional teams, understand business requirements, and convey technical concepts to non-technical stakeholders.
- Strong analytical and problem-solving skills to troubleshoot and resolve integration issues efficiently.
- Willingness to stay updated on emerging technologies and industry trends.
