Clinic Receptionist (Monday-Friday 8A-5P)

SUMMARY: Greeter for the facility, “First Impression” (on the phone and in person) representation for the entire facility. To assist the nurses and providers and act as intermediary in assisting patient needs and answering their phone calls in a timely and efficient manner.

QUALIFICATIONS:

• Communicate in an effective manner, follow written or verbal instructions and demonstrate good interpersonal skills to deal with team members, patients and
• Possess skills necessary to communicate effectively with patient and
• Competent in Microsoft Office Word and
• Possess basic math
• Maintain discretion and confidentiality in
• Familiar with policies and procedures regarding reporting and release of protected health information (PHI).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Multi-tasks with ease: Ability to prioritize needs and to discern when and what can wait to meet top priorities.
• Uses slow/down time
• Organizes workload so that all tasks are completed
• Masters customer   service   skills   and   acknowledgement   skills   and   gives extraordinary customer service.
• Greets patients and family members in professional, friendly and respectful manner every time.
• Directs patients/family members/public to correct areas,
• Listens carefully to what each patient (or a family member) requests in all aspects, and treats patients/residents and their families with respect and dignity.
• Listens and responds to co-worker and supervisor requests and directives with
• Speaks clearly and slow enough for patients to understand all communication (in person and phone) while keeping an upbeat tone of voice.
• Answers phone in a timely
• Knows where to appropriately transfer calls and transfers
• Verifies insurance and updates patient’s demographic
• When necessary scans items in a timely and accurate
• Collects patient co-payments, deductible amounts and all private pay payments, according to payment collection policies.
• When necessary balances and/or prepare daily
• Enters appointment times in computer
• Directs complaints or problems to supervisor or
• Demonstrates work initiative and requires little work direction, enhances the operation of the organization, effectively schedules times and assigns priorities so projects are performed in a timely manner.
• Prepares for next work day in
• Takes medication refill requests, medical records requests and messages with accuracy and delivers to appropriate source to handle requests timely.
• Monitors and assists with cleanliness of waiting
• Finds someone to cover reception desk; if needing to step
• Records daily statistic sheet
• Demonstrates knowledge and confidence of scheduling appointment effectively and accurately, according to policy.
• Handles stressful or crisis situation
• Operates and uses computer programs, fax machine and calculator
• Develops and maintains positive, effective working relationships with other employees, supervisors and medical providers.
• Attends meetings as
• Miscellaneous duties as assigned requested or

EDUCATION and/or EXPERIENCE:

• High School Diploma/GED
• Customer Service trained or experience, preferred
• Previous clinic, clerical and/or medical terminology , preferred

LANGUAGE/READING SKILLS:

• Communicate verbally and in writing in
• Additional language of Spanish

MATHEMATICAL SKILLS:

• Must be proficient at mathematical and statistical

REASONING ABILITY: Employee responds to unusual or varied situations that are not covered by existing standards, procedures and precedents.

WORK ENVIRONMENT: Employee is regularly required to stand, walk, sit, ascend and descend stairs, possess ability to handle, finger or feel objects, tools or controls; reach with hands and arms.

Employee must frequently be able to lift 25 pounds from the floor to waist level and may occasionally be required to lift 50 pounds. Specific vision abilities include close vision and the ability to clearly focus vision.