Address
Form of workJOB SUMMARY:
- Ensure the safe, productive, and efficient operation of the clinic assigned through timely and attentive administrative and clinical support (as authorized or licensed).
- Ensure all patients enjoy a positive experience, treated with the care and compassion expected.
- Ensure all patient records and related documents are managed and maintained timely, accurately, and consistent with all HIPAA and related regulations and requirements.
- Ensure all tasks provided and associated with patient care, patient administrative processes, and related duties complies with all regulatory and accreditation standards, as well as clinic policies and procedures.
- Develop favorable relationships with all patients. Instruct patients and their family members training and /or information related to in-home care as appropriate.
- Establish favorable working relationships with all staff members associated with center operations, including Patient Services Reps (PSR), nurses, physicians and related staff.
- Stewardship and Professionalism
- Uphold and consistently represent the values and mission of the organization at all times. Represent the organization in a highly professional manner at all times.
- Ensure compliance and attention to all corporate policies and procedures.
- Provides onsite leadership to the staff in problem solving and quality improvement activities that will contribute to efficient work processes.
- Monitors patient scheduling processes for efficiency and availability of appointments for all patients.
- Monitors the management of the patient record which includes timely filing of reports and availability to the provider. Reports include lab, radiology, other diagnostic testing and physician consultation reports.
- Manages clinic inventory, and timely ordering of clinical and office supplies.
- Responsible for the day to day management of the Patient flow through the clinic's operations so as to reduce excessive wait times.
- Reviews quality monitoring reports and makes suggestions for improvement in documentation and coordination of care according to clinical protocols and disease management.
- Performs random quality checks on patient records identifying areas for improvement and communicating this appropriately.
- Works closely with the Clinical Provider staff serving as the onsite leadership/managerial resource.
- Monitors the office practice management functions: EMR functions, patient scheduling, medical records, collaborating with the senior leadership team as the system level.
- Evaluates the clinic's daily operations making recommendations for improvements to the Director of Clinical Services.
- Collaborates with the management staff within the other clinics and programs part of INCHC, Inc.
- Communicates effectively with HR on issues related to human resource functions.
- Counsels employees who are not meeting expectations in job performance.
- Utilizes clinic resources efficiently and effectively.
- Possess a sense of discipline to work in accordance with accepted office standards.
- Develops a performance level whereby minimal supervision is needed and seeks assistance when issues arise beyond current knowledge or experience.
- Attends clinic meetings and staff meetings and participates actively in problem- solving, staff meeting discussions and in-services.
- Communicates clearly and effectively with patients, visitors and team members and adheres to the customer service standards outlined by the Clinic.
- Respects the confidentiality of patient information and clinic business and supports the clinic mission and patient rights and responsibilities.
- Performs job responsibilities in accordance with all clinic policies and procedures.
- Participates in education opportunities as appropriate which will increase one's ability to perform the specific job responsibilities and provide leadership to staff.
- Keeps current on and adheres to all policies and procedures as enumerated in the Policy & Procedure Manual.
- Implement standards of Patient-Centered Medical Home through team-based care, managing patient populations, and supporting patients and families in self-management, self-efficacy, and behavior changes as needed.
- Support staff by acknowledging their role(s) in everyday operations to make the Medical Home sustainable.
- Participate in performance improvement activities as evidenced by the development of measures, collection of data, and participation in Quality Meetings.
- Participate in medical team and agency activities related to client service, care coordination, and advocacy for the patient populations.
- Participate in a structured communication process that is focused on individual patient care: discuss upcoming appointments, patient needs and workflow updates
- Assist patients with navigating the health care system.
- Promote the concept of Patient Centered Medical Home to staff and patients.
- Performs other duties as assigned, including, but not limited to, Quality Controls and VFC Management
